NAVY EXCHANGE SERVICE COMMAND (NEXCOM) · 1 day ago
FRONT OFFICE MANAGER (NAVY GATEWAY INN & SUITES, PEARL HARBOR)
Honolulu, HI
Full-time
Onsite
Entry, Mid Level
2+ years expNavy Exchange Service Command (NEXCOM) is responsible for managing hospitality operations, and they are seeking a Front Office Manager for their Navy Gateway Inn & Suites in Pearl Harbor. The role involves overseeing front desk operations, managing staff, and ensuring customer satisfaction while maintaining operational standards.
Information Technology
Responsibilities
Manages front desk operations and reservations including cashiering, reservations, and room assignments to maximize occupancy
Plans and schedules ongoing production oriented work for all front desk personnel on a daily, weekly, monthly, and quarterly basis adjusting staff levels as required to meet workload demand
Participates in hiring front desk associates, evaluates and counsels staff, completes performance evaluations, approves leave requests, and recommends performance awards
Trains, instructs, and supervises associates assigned to the Front Desk both in a formal training setting and on-the-job training
Ensures the front desk operates in accordance with established instructions and procedures. Performs all front desk related duties as required
Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provides information about local attractions. Provide assistance in handling customer complaints, involving management as necessary
Resolves administrative problems and routine operational issues related to front desk operations. Provides recommended solutions and drafts procedures for review and implementation to higher management
Utilizes the Property Management System (PMS) to access guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies the registration information, secures a credit card for incidental expenses and authorizes the credit card for room charges
Acts as the resident expert regarding the PMS, key card system and CORE inventory management system
Reconciles room status with the housekeeping report. Coordinates with the housekeeping department to ensure rooms are ready for occupancy. May be required to run/print and interpret various reports from the PMS; such as Accounts Receivable reports, Expected Arrivals, Departure List, In-House Guest List and Night Audit reports
Reviews reports from the Night Audit concerning occupancy, vacancy, call accounting system and other related areas. This includes statistical analysis, reporting procedures and analyzing audit reports to ensure accountability of personnel and revenue
Oversees the front desk change fund and coordinates cash audits quarterly
Responsible for the accountability of all keys and any other inventory maintained at the front desk. Keeps the front desk and lobby area clean and neat
Ensures security measures are maintained at all times
Ensures guest privacy is maintained at all times
Performs other duties as assigned
Qualification
Required
One year of experience in administrative, professional, investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes
Skill in dealing with others in person-to-person work relationships
Ability to exercise mature judgment
Ability to effectively communicate both orally and written with proficient English
1 year of academic study above the high school level successfully completed in a hotel/lodging/hospitality school may be substituted at the rate of one-half academic year of study for 6 months of general experience, provided such study included a minimum of 6 semester hours, or the equivalent, per year in subjects related to the specialized field
Two years of responsible experience in administrative, supervisory, professional or technical work that demonstrated knowledge of front of house hospitality operations
Knowledge and abilities within a guest services environment
Basic math and reading skills
Experience with computers
Knowledge of software programs including knowledge of the property management system
Experience handling large amounts of cash
Company
NAVY EXCHANGE SERVICE COMMAND (NEXCOM)
The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Best
SVP Chief Financial Officer
Alan Conway
SVP & CIO
Recent News
2025-11-04
2025-08-05
2025-05-01
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