Covenant Health · 13 hours ago
SUPV PATIENT ACCOUNTING
Knoxville, TN
Full-time
Onsite
Mid Level
3+ years expCovenant Health is the region’s top-performing healthcare network with a commitment to improving the quality of life for patients. The Patient Accounting Supervisor is responsible for supervising the Business Office staff, maintaining productivity, resolving complex issues, and ensuring compliance with regulations while supporting the department's goals.
Health CareHealth InsuranceHome Health Care
Responsibilities
Supervises the staff on a daily basis
Responsible for monitoring staff work load
Assists the Manager in selection, orientation, training, evaluation and discipline of employees
Assists other departments as needed and meets other requests of the Director and Vice-President of Financial Services
Demonstrates the ability to handle varying tasks as well as understanding and interpreting procedures relative to the revenue process
Adheres to established policies and procedures, objectives, process improvement initiatives, safety, environmental and infection control standards
Demonstrates knowledge of State and Federal regulations, HCFA guidelines, HIPAA, Medicare/Medicaid guidelines and other Third Party Payor requirements assuring departmental compliance
Recognizes situations, which necessitate supervision and guidance, seeks appropriate resources
Ability to identify and review problem accounts to determine reason(s) for and resolution of problems soliciting input when required from outside resources, and delegates to staff for follow-up
Does not promote or participate in solicitation during working hours within the department
Demonstrates good judgment when having discussions related to the revenue process, maintaining a professional and confidential environment
Supervises the accuracy and timeliness of staff and department responsibilities to ensure optimum cash flow
Assists in selection, evaluation and discipline of employees
Proficiently maintains performance records and attendance records
Trains new personnel in areas of responsibilities and provides in-service education for existing personnel on new policy ad procedures as developed
Assists with applicable training manuals
Distributes HCFA memos to staff and provides training for new or revised rules ensuring compliance with HCFA Tenncare/Medicaid or other State or Federal regulations
Resolves complex collection issues that cannot be resolved by the staff, referring to the Manager if necessary
Searches for innovative ways to identify opportunities for improving the revenue process
Professionally deals with patient/public, co-workers, physicians, facilities, agencies and/or their offices, and other facility personnel using verbal, nonverbal and written communication skills
Performs other duties as assigned to the satisfaction of the Manager, Director and/or Vice-President of Financial Services
Communicates effectively with patients/public, co-workers, physicians, facilities, agencies and/or their offices and other facility personnel using verbal, nonverbal, and written communication skills
Consults and works collaboratively with co-workers, department Manager, and other hospital personnel, effectively performing tasks of positions
Promotes good public relations for the department and the facilities adhering to desired behaviors
Assists with Reimbursement Unit to resolve payment, denial and contractual issues
Assists co-workers, other departments, Manager, Director and Vice-President of Financial Services on activities and projects, as needed
Provides assistance to new employees
Displays a willingness to generate a positive, harmonious relationship with all co-workers and the public as a whole
Maintains lines of communications with other department managers in an ongoing effort to improve the overall quality of customer service
Holds monthly meetings with staff and coordinates discussion regarding work performance (i.e. Departmental goals)
Participates freely in interdepartmental quality improvement activities whenever called upon to do so
Demonstrates initiative in increasing skills, and attends training programs as available
Maintains lines of communications with other department supervisors and/or managers in an ongoing effort to improve the overall quality of customer service
Recommends to the manager and/or Director, new policies and updates to existing policies that are intended to increase efficiency and promote data integrity
Follows protocols as established by the department
Demonstrates appropriate utilization of resources, i.e., equipment and supplies below, the operating budget. Uses innovative approaches for optimal staffing and expense reductions
Qualification
Required
Full knowledge of all positions within the Business Office
Ability to handle varying tasks as well as understanding and interpreting procedures relative to the revenue process
Adheres to established policies and procedures, objectives, process improvement initiatives, safety, environmental and infection control standards
Demonstrates knowledge of State and Federal regulations, HCFA guidelines, HIPAA, Medicare/Medicaid guidelines and other Third Party Payor requirements assuring departmental compliance
Recognizes situations, which necessitate supervision and guidance, seeks appropriate resources
Ability to identify and review problem accounts to determine reason(s) for and resolution of problems soliciting input when required from outside resources, and delegates to staff for follow-up
Does not promote or participate in solicitation during working hours within the department
Demonstrates good judgment when having discussions related to the revenue process, maintaining a professional and confidential environment
Supports, models and adheres to the desired behaviors of the KBOS constitution and Covenant Health for integrity
Supervises the accuracy and timeliness of staff and department responsibilities to ensure optimum cash flow
Proficiently maintains performance records and attendance records
Trains new personnel in areas of responsibilities and provides in-service education for existing personnel on new policy and procedures as developed
Assists with applicable training manuals
Distributes HCFA memos to staff and provides training for new or revised rules ensuring compliance with HCFA Tenncare/Medicaid or other State or Federal regulations
Resolves complex collection issues that cannot be resolved by the staff, referring to the Manager if necessary
Searches for innovative ways to identify opportunities for improving the revenue process
Professionally deals with patient/public, co-workers, physicians, facilities, agencies and/or their offices, and other facility personnel using verbal, nonverbal and written communication skills
Performs other duties as assigned to the satisfaction of the Manager, Director and/or Vice-President of Financial Services
Supports, models and adheres to the desired behaviors of the KBOS Constitution for quality
Communicates effectively with patients/public, co-workers, physicians, facilities, agencies and/or their offices and other facility personnel using verbal, nonverbal, and written communication skills
Consults and works collaboratively with co-workers, department Manager, and other hospital personnel, effectively performing tasks of positions
Promotes good public relations for the department and the facilities adhering to desired behaviors
Assists with Reimbursement Unit to resolve payment, denial and contractual issues
Assists co-workers, other departments, Manager, Director and Vice-President of Financial Services on activities and projects, as needed
Supports, models and adheres to the desired behaviors of the KBOS Constitution and covenant health for service
Provides assistance to new employees
Displays a willingness to generate a positive, harmonious relationship with all co-workers and the public as a whole
Maintains lines of communications with other department managers in an ongoing effort to improve the overall quality of customer service
Holds monthly meetings with staff and coordinates discussion regarding work performance (i.e. Departmental goals)
Participates freely in interdepartmental quality improvement activities whenever called upon to do so
Demonstrates initiative in increasing skills, and attends training programs as available
Maintains lines of communications with other department supervisors and/or managers in an ongoing effort to improve the overall quality of customer service
Supports, models and adheres to desired behaviors of the KBOS Constitution for caring
Demonstrates promptness in reporting for and completing work ensuring follow through on assigned tasks
Recommends to the manager and/or Director, new policies and updates to existing policies that are intended to increase efficiency and promote data integrity
Follows protocols as established by the department
Demonstrates appropriate utilization of resources, i.e., equipment and supplies below, the operating budget
Uses innovative approaches for optimal staffing and expense reductions
Supports models and adheres to the desired behaviors of the KBOS Constitution for using the community's resources wisely
None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED
Computer experience required
Knowledge of third party payors and collection software required
Must possess a general knowledge of claims submission process for all major carriers and intermediaries
Knowledge of third party reimbursement with working knowledge of Network/Managed Care issues
A thorough understanding of collection and payer regulations
Expected to perform adequately within the position after working at least three to six (3-6) months on the job
Preferred
Preference may be given to individuals possessing an Associate's degree in a directly-related field from an accredited college or university
Three to five (3-5) years experience in health care preferred
Experience in problem solving, analytical reviews, budgeting, and forecasting preferred
Company
Covenant Health
Covenant Health is a top-performing healthcare network company located in Knoxville.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jim VanderSteeg
President and CEO
Recent News
Morningstar.com
2025-12-19
Morningstar.com
2025-10-02
Company data provided by crunchbase