Hollister Incorporated · 12 hours ago
Consumer Service Advisor - Libertyville, IL
Libertyville, IL, US, 60048-3781
Full-time
Hybrid
Entry Level
$20/hr - $25/hr
2+ years expHollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The Consumer Service Advisor will be responsible for facilitating and building ongoing relationships with consumers, supporting them through phone activity, and collaborating with various teams to educate consumers on Hollister ostomy products.
Health CareManufacturing
Responsibilities
Answer and support inbound phone calls from consumers
Complete all assigned outbound calls and develop long term consumer relationships
Maintain up to date product, process and systems knowledge to ensure appropriate processes are followed
Maintain accurate consumer records within current operating system
Follow processes related to Hollister products and Secure Start services
Introduce, explain and effectively position Secure Start services
Coordinate orders between consumers and third party suppliers
Educate consumers on skin health and educational resources
Return voicemails and emails in a timely manner
Actively participate in Quality Coaching with your Supervisor and incorporate feedback into consumer conversations
Document all necessary quality issues in accordance with the process
Attend team meetings as necessary
Actively participate in all scheduled customer service training activities
Share and participate in best practice sessions with team members
Participate in special projects and pilots identified by your supervisor
Qualification
Required
Associates Degree OR 2-4 years' experience in a customer service related field
Work related experience in a consumer market
Excellent communication skills, verbal and written
Demonstrated organizational skills with emphasis on multi-tasking
Detail Oriented
Results Oriented
Initiative – ability to drive continuous process improvement
Strong empathy and active listening skills
Computer knowledge including Microsoft Word, Excel, Outlook, Web-based applications and Windows-based navigation
Preferred
Bachelor's Degree
Salesforce.com experience
Five9 experience
Inside sales experience
Benefits
Health and life insurance
Wellness programs and incentives
Generous retirement savings
Medical
Prescription
Dental
Vision
Spending/savings accounts
Disability
Company paid (parental and caregiver) leaves
Statutory leaves/disability programs
Accident
Life
Wellbeing
Education assistance
Adoption assistance
Voluntary benefit programs
401(k) Retirement Savings Plan includes: auto-enrollment, ROTH, vesting and eligible participants “safe harbor” matching contributions
11 paid holidays
Paid vacation based on length of service and exempt/non-exempt status
Sick days based on statutory requirements and/or exempt/non-exempt status
Education assistance and adoption assistance benefit programs
Company
Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures, and markets healthcare products and services worldwide.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Abinash Nayak
President and COO
scott holloway
Executive Vice President and Chief Commercial Officer
Recent News
2026-01-20
Digital Music News
2026-01-06
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