Zachary Piper Solutions · 16 hours ago
Help Desk Specialist
Kansas City, MO
Full-time
Onsite
Entry Level
$50K/yr - $55K/yr
1+ years expZachary Piper Solutions is seeking a Help Desk Specialist to support a DoD program fully funded through 2028, focusing on the Department of the Navy. The Help Desk Specialist provides end-user technical support across a large enterprise environment, with responsibilities including troubleshooting and managing service tickets.
GovernmentInformation ServicesInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide technical assistance for laptops, desktops, printers, mobile devices, and other network‑connected equipment
Troubleshoot issues related to connectivity, operating systems, Microsoft/Office applications, and VTC systems
Collaborate with employees and leadership to diagnose and resolve IT problems
Support daily operations of the Enterprise Service Desk
Manage service tickets, run scripts, answer incoming calls, and meet established service metrics
Qualification
Required
Active Secret Clearance
At least 1 year of IT support experience
IAT II certification (Security+, CCNA Security, CySA+, or higher-level equivalent)
Hands-on experience with troubleshooting, ticketing tools, and general IT support
Benefits
Comprehensive benefits package including PTO
Paid holidays
Medical
Dental
Vision
401(k)
Sick leave as required
Company
Zachary Piper Solutions
Zachary Piper Solutions is an IT company providing government contracting solutions in support of the nation’s Intelligence Community.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$3M2018-02-22Series Unknown· $1.3M
2014-04-10Series Unknown· $1.7M
Leadership Team
Christopher Stroud
Partner Outreach & Engagements
Justin Jordan
Founder and Chairman
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