Jollibee Group · 3 hours ago
Senior Quality Assurance Manager
City of Industry, CA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expJollibee Group is a beloved quick-service chain known for its mouthwatering Filipino-inspired dishes. They are seeking a Senior Quality Assurance Manager to lead the development and implementation of food safety, product quality, and regulatory compliance across all brands and partners, ensuring that every product meets the highest standards of safety and quality.
Food and BeverageMarketingRetail
Hiring Manager
Maria Luisa Javier
Responsibilities
Lead the development, implementation, and governance of food safety, product quality, and regulatory compliance across all Jollibee Group brands, commissary, suppliers, warehouse and distribution partners
Determine quality standards, specifications and procedures for all raw materials, finished goods and customer service
Ensure compliance of Manufacturing and store operations with gold standard requirement
Support growth through strong supplier capability, operational excellence, and continuous improvement
Qualification
Required
Bachelor's degree graduate in Food Science, Microbiology, Chemistry, Engineering, or any related field
At least 8 years of experience in Quality Assurance, Food Safety, or Manufacturing in the food industry
Strong experience with HACCP, FSSC 22000, GFSI schemes, USDA/FDA/CFIA regulations
Proven track record in supplier quality management, manufacturing oversight, and restaurant/retail food safety
Strong leadership, communication, stakeholder management, and crisis management skills
Expert knowledge in HACCP, FSSC 22000, GFSI standards
Strong understanding of FDA, USDA, CFIA, FSMA (including FSVP)
Ability to evaluate: Process controls, Critical Control Points (CCPs) and Prerequisite Programmes (PRPs), Microbiological risks, Shelf-life evaluation, Allergen Management
Deep understanding of manufacturing, processing, cold chain, and restaurant operations
Proficiency in interpreting lab results, sensory testing, product specifications
Strong analytical and problem-solving skills (Root Cause Analysis (RCA): 5 Whys, Fishbone, Fault Tree), Data interpretation (Statistical Process Control (SPC) and risk-based decision-making)
Strong judgment in balancing risk vs. operational impact
Strong leadership and people management skills. Ability to build, coach, and develop QA teams and drive continuous improvement behaviors
Ability to work in a fast-paced environment and manage multiple priorities and make fast, accurate decisions under pressure
Ability to explain technical issues to non-technical audiences
Strong experience setting standards, policies, and compliance structures
Strong audit skills (GFSI, supplier audit, commissary audits)
Preferred
Master's degree or professional certification
Experience in multi-brand, multi-country, or QSR operations
Company
Jollibee Group
Jollibee Foods Corporation (PSE: JFC) (the "Company") is one of the world’s fastest-growing restaurant companies, driven by its purpose of spreading joy through superior taste.
10001+ employees
Funding
Current Stage
Late StageRecent News
South China Morning Post
2026-01-07
Sherwood News
2026-01-07
2026-01-06
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