The Hartford · 6 hours ago
Auto Bodily Team Leader Claims - Western Region
Naperville, IL
Full-time
Hybrid
Mid, Senior Level
$86K/yr - $130K/yr
3+ years expThe Hartford is an insurance company dedicated to making a difference and helping others achieve their goals. The Auto Bodily Injury Claims Team Leader will manage a team of claim representatives, ensuring compliance with corporate policies while effectively training and developing staff to meet business objectives.
Auto InsuranceCommercial InsuranceEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceProperty Insurance
Responsibilities
Manage Claim Professionals with corresponding claim inventories
Utilize various reporting tools to monitor and address accuracy and trending
Manage and implement change including explaining driver for business goals
Stay current on issues impacting personal and/or commercial business including industry and marketplace trends, strategic direction of the organization, organizational structure and leadership, term goals and internal initiatives
Use critical thinking skills to gather information, apply sound decisions based on mixture of analysis, experience and judgment
Manage claim assignment process by identifying claim complexity and ensuring proper assigning to the appropriate claim handler
Oversee the completion and execution of the investigation, disposition and settlement of claims, in compliance with corporate claim standards and procedures, and statutory, regulatory and ethics requirements
Use organizational and communication skills to effectively manage the resolution of assigned claims, manage claim deadlines and use resources appropriately
Use claim functional knowledge to appropriately interpret and apply insurance coverage
Properly apply statutory laws and regulations of applicable jurisdiction
Effectively train, coach and develop staff to enable them to perform their jobs and achieve individual and professional goals
Effectively address and manage performance to standards
Establish and maintain effective relationship with customers, gaining their trust and respect
Negotiate skillfully in tough situations with internal and external groups
Clearly explain complex or technical information that is helpful to customers
Create and support a team environment that achieves Claims 'Diversity and Inclusion initiatives
Build a high performing team with diverse characteristics, where individual differences are valued
Embrace leadership role among claim team leaders and handlers and offer advanced expertise to help teammates
Consistently act with highest level of integrity and adhere to general principles of business ethics
Demonstrate professionalism and establish credibility when interacting with customers
Understand and effectively analyze coverage
Qualification
Required
Minimum 3 years of Auto claim experience required
As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Harford is contingent upon you successfully passing of the Licensing exam(s) within 30 days from the completion of the Licensing training
Strong Demonstrated leadership skills in terms of teaching, guiding, coaching and developing staff
Strong coverage interpretation and letter writing skills
Strong communication skills both verbal and written regardless of audience demographic
Ability to partner with internal and external customers
Possess analytical and critical thinking skills
Excellent time management abilities
Demonstrated track record of consistent and timely follow through for customer needs
Extensive knowledge of customer service drivers and the ability to resolve customer issues, needs and concerns independently
Must be able to work business hours to support Monday-Friday, Western time zone
Preferred
Auto Bodily Injury experience highly preferred
Litigation and/ or Large loss experience preferred
Bachelor's Degree preferred
Knowledge of medical terms is preferred
Benefits
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
Company
The Hartford
The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-12-15IPO
Leadership Team
Christopher Swift
Chief Executive Officer
Recent News
2025-12-09
2025-12-08
EIN Presswire
2025-12-02
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