Northrop Grumman · 6 hours ago
Principal Business Process Analyst - R10217109
Irving, TX
Full-time
Hybrid
Senior Level, Lead/Staff
$99K/yr - $148K/yr
5+ years expNorthrop Grumman is a leading technology company known for its revolutionary systems that impact lives. The HR Service Center Business Process Analyst will drive operational excellence and customer satisfaction, leading projects and enhancing service delivery within the HR Service Center.
AerospaceData IntegrationManufacturingRemote SensingSecurity
Responsibilities
Lead functional projects related to expansion and / or enhancement of HRSC service offerings
Work with HRSC subject matter experts to define process and system requirements. Engage functional and technical resources to execute process and system solutions
Continually enhance self-service capabilities, ensuring accurate delivery of relevant information and services to employees and managers. Identify opportunities to drive Tier 0 usage while reducing Tier 1 contacts
Represent the HRSC on cross-functional projects, collaborating with subject matter experts to develop optimized solutions
Proactively assess service performance via operating metrics, feedback channels, and other sources. Identify opportunities to improve service delivery, process design, and/or technical capabilities
Perform root cause analysis and corrective actions of moderate scope and complexity to drive service performance
Work with key stakeholders, internal and external to HRSC, to gather information, troubleshoot issues, provide feedback, and otherwise ensure the HRSC is fully equipped to support associated scope of work
Establish and maintain relationships with various HR Centers of Excellence, vendors, and other internal stakeholders, improving partnerships within applicable organizational areas and enhancing customer experience
Qualification
Required
Bachelor's degree with minimum of 5 years of experience OR Master's degree with a minimum of 3 years of experience. Will consider additional experience in lieu of education (Associate's degree with a minimum of 7 years of experience OR High School Diploma with a minimum of 9 years of experience)
Demonstrated ability to manage multiple, competing projects with project management rigor and advanced change management principles; to include building and executing project schedules while managing project stakeholders, resources, risks, and change
Demonstrated ability to define processes, develop requirements, and test solutions; while simultaneously managing stakeholders
Demonstrated ability analyze data, perform root cause analysis, develop corrective actions, and lead process improvements
Demonstrated ability to influence outcomes without direct decision-making authority
Working knowledge of common HR processes – performance management, talent acquisition, onboarding, leave of absence, etc
Working knowledge of HR and related systems: Workday, ServiceNow, SAP, etc
Demonstrated ability to make independent decisions regarding moderate to complex problems
Demonstrated ability to work effectively within a highly service-oriented and customer obsessed role
Experience using MS Office (Word, Excel, Visio, and PowerPoint) to communicate and convey complex ideas
Preferred
Advanced experience with ServiceNow; HR Service Delivery (HRSD), Platform Analytics, Reporting, Lifecycle Events, Journey Management, Strategic Portfolio Management, ServiceNow AI infrastructure, etc
Experience defining, developing, and testing AI Agents in service center applications
Knowledge of Northrop Grumman HR Service Center practices, technology, and standards
Advanced knowledge of service center technologies – interactive voice response, case management systems, knowledge management systems, self-service platforms, chat bots, etc
Benefits
Health insurance coverage
Life and disability insurance
Savings plan
Company paid holidays
Paid time off (PTO) for vacation and/or personal business
Company
Northrop Grumman
Northrop Grumman is an aerospace, defense and security company that provides training and satellite ground network communications software.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.7BKey Investors
U.S. Department of DefenseNASA
2025-05-27Post Ipo Debt· $1B
2024-01-29Post Ipo Debt· $2.5B
2023-12-20Grant· $72M
Leadership Team
Tom Wilson
Corporate Vice President, Enterprise Business Development
Jeffrey Worsham
Chief Product Owner - Advanced Technology Development
Recent News
2026-01-24
2026-01-23
alleywatch.com
2026-01-20
Company data provided by crunchbase