InSource, Inc · 12 hours ago
Senior IT Support Specialist (Corporate Department)
Boston, MA
Full-time
Onsite
Mid, Senior Level
$48K/yr - $127K/yr
4+ years expInsource Services is a company that provides expertise in HR, Finance, and Technology to a diverse range of clients. They are seeking a Senior IT Support Specialist to lead support delivery teams, provide advanced troubleshooting, and collaborate on technical projects and upgrades.
ConsultingInformation TechnologyManagement Information SystemsStaffing Agency
Responsibilities
Serve as a lead to the support delivery teams. Be a resource to help develop support staff and provide advanced troubleshooting skills
Provide support for Mac and Windows integrated with cloud technologies from Microsoft Azure, Dropbox, Office 365, Google, and many more
Participate and lead weekly support meetings to discuss new technologies, case studies, roadblocks, and outstanding service delivery
Lead and implement in collaboration with engineering technical projects and upgrades
On an ongoing basis report on client tasks/tickets and effectively communicate technical issues and project execution with IT Manager and IT Engineer
Qualification
Required
Proven ability to effectively interact with end-users in identifying and resolving technical issues
Strong working knowledge of the Azure/Microsoft 365 ecosystem (Entra ID, Exchange Online, SharePoint, Teams, OneDrive), G Suite, and cloud collaboration tools (Dropbox, DocuSign)
Hands-on experience supporting Windows 11, macOS, mobile devices, and modern workplace technologies with a focus on user enablement and adoption passion for customer service and technology with exceptional end-user support
Ability to multi-task across clients, industries, and technologies, while maintaining an appropriate level of professionalism and composure
Proactive and resourceful resolution to issues
Unique ability to work with both business and technical-minded employees in order to plan and execute against project timelines and deliverables
A firm understanding of business, implementation experience, and desire to configure and maintain systems
Experience working with Entra ID
Preferred
4+ years in a customer facing, technical support role preferred
Bachelor's degree preferred
Benefits
Challenging, exciting consulting work without the overnight or long distance travel
Competitive Salary
Health, Dental, Life, Short Term and Long Term Disability insurance
Generous paid time off
Company Holidays
Tuition Reimbursement
401K with company matching
Company
InSource, Inc
InSource is a leading provider of cloud-based technology solutions and technology talent acquisition services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Lafond
President
Recent News
2023-11-03
Company data provided by crunchbase