HireRight · 5 hours ago
Executive Account Director
Nashville Metro
Full-time
Onsite
Director/Executive
8+ years expHireRight is the premier global background screening and workforce solutions provider. The Executive Account Director is responsible for account management and overall program management for the largest and most complex customers globally, ensuring customer satisfaction and retention through strategic relationship building and effective communication.
Information TechnologySoftware
Responsibilities
Responsible for a book of business of large, multi-national companies and/or highly complex clients
Overall responsibility for managing these customer relationships and ensuring retention of their business (communications, expectations, key stakeholder relationships, sponsorship, governance)
Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products and services
Coordinate with regional account managers through communication and support, as well as off hour requirements to lead/manage global calls
Work with complex, multi-national customer’s dynamic programs to ensure expectations and deliverables are communicated and met
Provide a point of escalation internally for any program-wide issues
Participate in the negotiation of pricing, services and contract additions and renewals
Act as a liaison between internal product and services teams and the customer, with a focus on communicating features, challenges, processes and road-map/action plan and drive internal understanding how they support and influence customer activities
Developing account success plans for customers that outline their critical success factors, metrics for success, all key stakeholders, potential issues, trends and provide recommendations to customer and to HireRight
Leveraging customer relationships as needed for customer advocacy, user groups, case studies, and prospect references
Keeping customers informed of process and procedural changes
Identify optimization opportunities to ensure customer is utilizing the right features and services based on their risk mitigation profile
Continually take the pulse of customer’s business via analytics, KPI and customer meetings
Understand the competitor foothold within customer, if any
Navigates through the HireRight organizations and harness the necessary internal resources to ensure customer positive customer engagement and loyalty
Qualification
Required
8-10 years of Account Management, Sales, or Strategic Consulting Leadership experience (or equivalent) in a company with 1,000 or more employees working with large, complex, global customers
Must have extensive knowledge and skills gained through wide-ranging experiences in a field(s) that require diverse practices or procedures
Is recognized as a functional expert within own area/geography
Has developed depth or breadth of complex product, market and functional knowledge in own area
Has a good understanding of industry issues and business trends
Leads significant projects, programs and business initiatives using demonstrated creativity and ingenuity
Monitors costs of own work and may manage budget for projects or programs within area
Generally free to determine work priorities based on general direction from managers
Solves complex problems which may be multidisciplinary or require an in-depth evaluation of variable factors
Takes a broad perspective to identify innovative solutions
Leads others to solve complex problems
Makes decisions guided by policies in nonstandard situations
Impacts the achievement of customer, operational, project or service objectives
Anticipates customer needs; assesses requirements and identifies new solutions
Anticipates customer needs and identifies solutions
Effectively communicates difficult concepts by altering communication style to audience
Persuades others to adopt a point of view for ideas/initiatives
Benefits
Medical
Dental
Vision
Paid Life/AD&D Insurance
Voluntary Life Insurance
Short- & Long-Term Disability
Flexible Spending Accounts
401K
Generous Vacation and Sick Program
10 Paid Holidays
Education Assistance Program
Business Casual Attire
Generous Referral Program
Employee Discounts and Rewards
And much more!
Company
HireRight
HireRight provides on-demand employment screening solutions for a customer base of organizations.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
General Atlantic
2024-02-16Acquired
2018-07-13Private Equity
2007-08-08IPO
Leadership Team
Euan Menzies
Chief Executive Officer
Guy Abramo
President and Chief Executive Officer
Recent News
Morningstar.com
2026-01-15
dcm.com
2026-01-07
Company data provided by crunchbase