Ohio State University Physicians · 9 hours ago
Pre-Registration Specialist
Columbus, OH
Full-time
Onsite
Entry Level
$16.59/hr - $24.89/hr
1+ years expOhio State University Physicians is dedicated to providing exceptional patient care while fostering a collaborative work environment. The Pre-Registration Specialist will contact patients to collect coverage information, verify insurance eligibility, and maintain excellent relationships with medical staff and patients.
Hospital & Health Care
Responsibilities
Contacts patients or their designees to collect accurate coverage information
Uses integrated health information systems and telephone technology with customer service skills to facilitate customer interactions such that the customer experiences the Medical Center and its entities as an accessible, coordinated, and seamless entity
Performs an accurate search for patient in EPIC data base, thus, reducing the number of duplicate patient records. Assesses the patient’s financial ability to pay for services, referring patients to financial counseling staff when appropriate
Sends eligibility requests to all payors to verify accurate and current coverage
Interacts and maintains excellent working relationships with medical staff, referring physicians, and their designees
Displays the highest level of customer service, attentiveness, and consideration possible in all cases, keeping within the standard set by the Office of Compliance and HIPAA in reference to confidentiality
Alerts management of problems with systems and workflow
Creates estimates, provides patients with financial liability education, and collects copayments and deposits as necessary
Other duties as assigned
Qualification
Required
High school diploma/GED with 1+ years of experience in insurance, healthcare, or related field
Excellent customer service skills coupled with enthusiasm and compassion along with the ability to work in a fast paced environment
Exceptional verbal and written communication skills
High level of interpersonal skills to handle sensitive, confidential situations and establish effective working relationships with patients, physicians, team members, and others throughout the organization
Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with physicians, co-workers and supervisors, and politeness to customers, vendors, and patients
Ability to escalate issues if necessary
Experience with PC applications including MS Office and Internet
Ability to maintain employer training requirements
Benefits
Medical
Dental
Vision
Health reimbursement accounts
Flexible spending accounts
Retirement
Employee assistance program
Paid time off
Holidays
Wellness program
Company
Ohio State University Physicians
Ohio State University Physicians is the medical group managing The Ohio State University Wexner Medical Center, creating a fully integrated, high-performing practice.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Karrie Jordan, MBA
Human Resources Business Partner II
Lori Oberholzer
Chief Compliance Officer
Company data provided by crunchbase