Excellus BCBS · 15 hours ago
Records & Information Management (RIM) Program Manager I
Binghamton, NY
Full-time
Onsite
Senior Level
$79K/yr - $142K/yr
7+ years expExcellus BCBS is a health insurance company that is seeking a Records & Information Management Program Manager I. This role serves as a subject matter expert for the Records & Information Management Program, ensuring effective systems of control for safeguarding all records and information while consulting with various business partners and managing the implementation of policies and training.
Health CareHealth InsuranceNon Profit
Responsibilities
Executes and monitors RIM across organizational business areas including communications, change management and identifying opportunities for continuous improvement of the RIM Program activities
Coordinates directly with information technology program administrators to ensure record and information creation, maintenance, use, and disposition are in accordance with RIM Corporate Policies including third party suppliers. Monitors procedures related to the collection, storage, retrieval and destruction of corporate data including personal data
Works closely and proactively with ELSS to ensure records/information assets are managed to protect the interests of The Lifetime Healthcare Companies and mitigate information related litigation risks
Leads implementation of policy and guidance for record and information-keeping and disposition in accordance with strategic planning and any relevant regulatory and legal requirements. Understands critical business processes, identifies gaps, establishes goals and objectives, and facilitates the implementation of procedural changes that preserve information and ensures legal and regulatory compliance
Provides overall oversight, management, and coordination for RIM technologies and products. Functions as a resource in areas of escalation and support and is the escalation point of contact for Business areas, Project Managers, IT staff, and management
Designs, implements, and leads the appropriate project team members through builds. Interprets the business’ needs into a system design/build and leads the configuration to identify and tag information for preservation, retention, legal hold, and disposition
Designs, develops, and executes training and processes to ensure The Lifetime Healthcare Companies staff is knowledgeable and remains current regarding records and information management principles and requirements. Reviews and mitigates new-hire and annual Records and Information Management training in accordance with applicable corporate policies and procedures
Manages annual RIM awareness month including preparing content, events, and activities
Participates in The Lifetime Healthcare Companies planning process for all major information systems to ensure that records and information management functionality, appropriate to the records/information assets they support, is included in the system design
Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs
Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures
Regular and reliable attendance is expected and required
Performs other functions as assigned by management
Serves as a primary contact with internal and external counsel to resolve complex and highly sensitive data migration issues, ensuring optimal resolution and preservation of Corporate Records
Creates application retention and destruction strategies in collaboration with the business, legal and EIT. Designs and maintains retention and destruction system configuration for content as defined by policy
Leads, supports, and implements system upgrades for Enterprise technologies in support of Information Life Cycle management to corporate content
Supports and leads Information Governance Committees in support of continuous improvements and implementing policies in support of Information Lifecycle Management from creation to destruction
Provides guidance to less experienced team members and internal customers, in the absence of management. Acts as a resource for the department and serves as a trusted advisor to the organization
Qualification
Required
Seven (7) of experience in health insurance, health care delivery or Information Governance
Bachelor's degree in Health Information Management or related area. In lieu of degree six (6) additional years of experience required
Extensive knowledge of RIM regulations and industry best practices
Proven project management/implementation skills
Demonstrated knowledge of policies, retention schedules, taxonomies and business rules related to Records and Information Management
Demonstrated knowledge of the principles and skills in the management of digital/electronic information through its life cycle. Knowledge of legal hold, preservation and discovery principles for records and information
Customer orientation, collaboration, and team-based skills. Ability to work across organizational boundaries to accomplish tasks and support RIM mission objectives
Strong analytical and organizational skills and ability to manage multiple projects simultaneously with minimal management directive
Excellent written and verbal communication skills
Excellent PC skills including Word, Excel, Outlook, Microsoft Compliance and Security Center, content analysis tools and retention schedule tools
Ten (10) years of related experience
Professional certification in Records Management and/or Information Governance
Demonstrated Information Governance experience
Proven experience with records and information lifecycle policies, retention schedules, taxonomies legal hold, and business rules related to Records and Information Management
Proven system configuration, upgrades and monitoring experience, preferable in Records and Information Management
Demonstrated abilities in handling the highest level of complex issues and decision-making in project work groups
Ability to operate under the highest degree of initiative, innovation, and autonomy with limited guidance
Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer
Ability to lift, carry, push, or pull 30 pounds or less
Ability to travel across the Health Plan service region for meetings and/or trainings as needed
Preferred
Experience in data governance preferred
Benefits
Participation in group health and/or dental insurance
Retirement plan
Wellness program
Paid time away from work
Paid holidays
Company
Excellus BCBS
Excellus BlueCross BlueShield, a nonprofit independent licensee of the BlueCross BlueShield Association, is part of a family of companies that finances and delivers vital health care services to about 1.5 million people across upstate New York.
5001-10000 employees
H1B Sponsorship
Excellus BCBS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (18)
2023 (12)
2022 (15)
2021 (17)
2020 (20)
Funding
Current Stage
Late StageLeadership Team
Jeremy Donath
Director, Provider Reimbursement Analytics & Operations
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