Serval · 8 hours ago
Manager, Account Executive | Mid-Market
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$250K/yr - $250K/yr
5+ years expServal is an AI platform for IT teams that automates tedious workflows, allowing employees to focus on meaningful work. The Manager of Mid-Market Account Executives will build and lead the mid-market sales team, responsible for hiring, coaching, and driving revenue growth through the full sales cycle for IT and Security deals.
Agentic AIArtificial Intelligence (AI)Information TechnologyNatural Language Processing
Responsibilities
Build, hire, and scale the mid-market AE team from the ground up, defining team structure and hiring profiles
Coach and develop your team through deal strategy, pipeline reviews, forecast management, and continuous skill development
Drive team performance and hold accountability for team quota attainment, pipeline generation, and sales velocity metrics
Maintain a personal book of business and close strategic deals to stay close to customers and model best practices
Develop and refine the mid-market sales playbook — including outbound motions, qualification frameworks, demo narratives, and closing strategies
Partner with GTM leadership to define ICP, pricing and packaging, and territory/account assignment for the mid-market segment
Collaborate cross-functionally with product, marketing, and engineering to shape roadmap priorities, messaging, and enablement based on customer and team feedback
Implement sales process rigor: pipeline hygiene, CRM discipline, accurate forecasting, and deal inspection cadences
Represent Serval at industry events and strategic customer meetings (travel ≈ 25%)
Qualification
Required
5–8 years of B2B SaaS sales experience with at least 2 years managing and developing high-performing AE teams
Proven track record of building and scaling sales teams at early-stage companies (Seed → Series B)
Consistent overachievement as both an individual contributor and a people manager — President's Club, top performer recognition, or rapid career progression
Deep understanding of full-cycle sales in technical or workflow automation solutions, selling to IT, Security, or Engineering buyers
Skilled at coaching complex, multi-stakeholder sales cycles (1–4 months) with VP/C-suite decision-makers
Strong player-coach mentality — willing to carry a book of business while building the team and process
Exceptional leadership, communication, and executive presence with the ability to inspire and hold teams accountable
Based in or willing to work from our San Francisco HQ five days a week, with regular travel to support team and customers
Preferred
Management experience at high-velocity SaaS companies such as Verkada, Rippling, Gong, Outreach, Samsara, PagerDuty, Okta, or ServiceNow
Experience hiring, ramping, and scaling AE teams from 0 → 5+ reps in the mid-market segment
Track record of promoting team members and building career paths within your org
Familiarity with sales methodologies (MEDDIC, MEDDPICC, Challenger, etc.) and modern sales tech stack (Salesforce, Outreach, Gong, etc.)
Comfort coaching technical demos or discussing APIs, workflow builders, or automation platforms
Benefits
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Company
Serval
Serval provides an AI-native IT service management platform that automates routine tasks and streamlines help desk requests.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$122MKey Investors
Sequoia CapitalRedpoint
2025-12-11Series B· $75M
2025-10-21Series A· $47M
Leadership Team
Jake Stauch
Founder and CEO
Recent News
2025-12-16
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2025-12-16
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