CVS Health · 10 hours ago
Executive Director - Engineering, SRE - Retail, Pharmacy & Dispensing
Woonsocket, RI
Full-time
Hybrid
Director/Executive
$175K/yr - $335K/yr
15+ years expCVS Health is committed to building a world of health around every individual, fostering a connected and compassionate health experience. The Executive Director of Engineering, SRE will provide strategic leadership for the Site Reliability Engineering function, ensuring the reliability and scalability of retail and pharmacy technology while partnering with stakeholders to drive operational excellence and modernize monitoring capabilities.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Provide strategic direction for the SRE function supporting CVS Health stores and pharmacies
Align SRE strategies with enterprise goals, delivering resilient technology that enables world-class customer and patient experiences
Develop and oversee a multi-year roadmap for observability, automation, and reliability improvements across distributed store environments
Lead initiatives to instrument all store systems with advanced monitoring, logging, metrics, and distributed tracing
Establish and manage Service Level Objectives (SLOs), Service Level Agreements (SLAs), and error budgets for critical store applications
Drive automation to reduce toil, improve efficiency, and enable self-healing capabilities across thousands of locations
Oversee major incident management, ensuring rapid detection, root-cause analysis, and resolution in collaboration with business and technology partners
Champion modern cloud, edge, and AI-driven monitoring solutions for store technology
Partner with architects, product engineering, and infrastructure teams to embed reliability practices throughout the software lifecycle
Ensure secure, compliant, and resilient operations aligned with healthcare and retail regulations
Serve as the executive leader for store reliability, partnering with pharmacy, retail operations, and digital leadership
Influence technology strategy and investment decisions to advance reliability and observability capabilities
Represent CVS Health as a thought leader in SRE and operational resilience, both internally and externally
Lead, mentor, and grow diverse global teams of site reliability engineers
Foster a culture of reliability, accountability, innovation, and continuous improvement
Develop organizational talent strategies to build and retain top-tier engineering and operational expertise
Qualification
Required
15+ years of technology leadership experience in operations, infrastructure, or software engineering, with significant experience in SRE or large-scale reliability programs
Proven track record managing distributed technology environments (retail, healthcare, or other multi-site operations strongly preferred)
Mastery of incident management, observability, automation, and operational excellence practices
Strong knowledge of POS, pharmacy systems, handheld devices, store servers, and network infrastructure
Exceptional communication, decision-making, and problem-solving skills, with demonstrated ability to influence senior executives and cross-functional teams
Adept at resource planning, program delivery, and change leadership at enterprise scale
Adept at collaboration, teamwork, and fostering an inclusive engineering culture
Bachelor's degree in Computer Science, Engineering, or related technical discipline preferred
Advanced degree or relevant professional certification a plus
Preferred
Experience leading large SRE or operations functions in a retail, healthcare, or pharmacy environment
Expertise in cloud platforms (AWS, Azure, GCP), containerization (Kubernetes, OpenShift), and distributed systems
Hands-on familiarity with observability tools (Splunk, Dynatrace, Datadog, Prometheus, Grafana, etc.)
Strong understanding of compliance and regulatory requirements (HIPAA, PCI DSS, ADA)
Demonstrated ability to deliver transformation at scale, leveraging AI/ML for monitoring, automation, and operational insights
Experience in using customer experience, feedback tools like Quantum Metrics, Medalia, Adobe analytics to understand business KPIs
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
H1B Sponsorship
CVS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
2026-01-25
Company data provided by crunchbase