Intradiem · 10 hours ago
Project Manager
United States
Full-time
Remote
Mid Level
3+ years expIntradiem is a technology company on a mission to reinvent customer service through automation. The Project Manager role involves owning the end-to-end delivery of internal initiatives and process improvement projects, managing complex technical client engagements, and building strong relationships with stakeholders.
Artificial Intelligence (AI)Machine LearningSaaSSoftwareTrainingVirtual Workforce
Responsibilities
Own end-to-end delivery of internal initiatives and/or process improvement projects for all areas of the organization including planning, executing and delivering
Manage and own quality of delivery for complex technical client engagements (typically categorized as more than 1 ACD and 1 WFM integration) including planning, executing and delivering
Develop and maintain comprehensive project plans and schedules, ensuring effective management of inter-dependencies, risk mitigation, change control, and project team communication
Build and nurture strong relationships with internal stakeholders through networking and providing adequate project team support
Communicate project status, issues, risks, and changes to project team members, stakeholders, and senior management
Lead customer kick-off meetings, status meetings, and milestone reviews with executive presence
Guide the project team in the planning process, defining appropriate processes, securing necessary resources, and ensuring contractual compliance
Review external documents to identify potential technical, logistical, or business issues, and collaborate with Sales and Contracts teams to address them effectively
Proactively support customers and partners throughout the implementation cycle, ensuring their needs and goals are met
Stay up-to-date on changes in technology, customer environments, and product direction; assess the impact of these changes on project efforts and communicate implications and strategies to stakeholders effectively
Serve as the primary escalation owner, driving cross-functional resolution and executive-level communication
Ability to travel up to 10%
Conduct all business in accordance with Intradiem policies and procedures
All other duties as assigned
Qualification
Required
Bachelor's degree in business, technology, or a related field
3+ years of experience in project and/or program management, with a track record of successfully delivering complex projects
Experience in managing internal company projects, process improvement initiatives, and technical engagements
Experience using modern project and delivery management tools
Strong knowledge of project management best practices and the ability to adapt methodologies based on delivery needs
Exceptional organizational, interpersonal, analytical, and problem-solving skills to effectively manage risks and ensure project success
Demonstrated ability to build and maintain long-term relationships with customers, treating projects as long-term commitments
Strong verbal and written communication skills, with the ability to develop compelling presentations and present to diverse audiences
Ability to travel up to 10%
Conduct all business in accordance with Intradiem policies and procedures
Preferred
PMP or other project management certification
Experience working with Salesforce/Certinia or comparable CRM or Professional Services platforms
Previous experience in managing SaaS-based or technical projects
Knowledge of contact center operations and industry practices
Company
Intradiem
Intradiem is a software compay that provides an Intelligent Assistant for customer service teams.
201-500 employees
H1B Sponsorship
Intradiem has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (2)
2022 (8)
2021 (3)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$65.2MKey Investors
CIBC Innovation BankingJMI EquityBlue Chip Venture Company
2021-11-30Debt Financing· $35M
2015-11-06Series Unknown· $9.2M
2015-05-07Series Unknown· $3M
Leadership Team
J
Jennifer Lee
President and Co-CEO
Haresh Gangwani
EVP, Global Alliances
Recent News
2025-05-04
2025-04-02
Company data provided by crunchbase