Appalachian Regional Healthcare (ARH) · 13 hours ago
Clinical Workforce Manager - Supplemental Staffing
Lexington, KY
Full-time
Onsite
Mid, Senior Level
3+ years expAppalachian Regional Healthcare (ARH) is seeking a Clinical Workforce Manager to lead the Supplemental Staffing Team, overseeing clinical practice and staff performance across multiple hospitals. The role involves ensuring high-quality clinical care, compliance with policies, and efficient daily operations while supporting the strategic objectives of the team.
CharityHealth CareMedicalNon ProfitOncology
Responsibilities
Manage daily clinical operations of the Supplemental Staffing Team in collaboration with the SST Director of Nursing
Serve as first-line leadership for staff questions, workflow concerns, and general support
Review and correct timecards, monitor attendance concerns, and ensure accurate timekeeping and payroll processing in collaboration with Director
Maintain records of call-outs, evaluate attendance metrics, and confirm compliance with established policies
Perform regular chart audits to evaluate documentation accuracy and compliance with clinical standards
Analyze performance trends, identify improvement opportunities, and provide staff coaching as appropriate
Participate in safety assessments, incident reviews, and quality improvement initiatives
Ensure adherence to organizational policies, evidence-based practices, and regulatory requirements
Will regularly review performance to include clinical care and/or code of conduct, offer feedback, and support corrective measures, including participating in disciplinary processes with Director of Nursing and HR, when necessary
Engage in weekly sessions with the Director of Nursing to monitor operations and ensure staff performance aligns with organizational standards
Perform routine rounding at facilities across the systems
Engage with SST nurses to foster morale, address concerns, and promote a positive workplace culture
Facilitate structured onboarding check-ins with new hires at key intervals (weeks 2, 4, 8, 12, etc.)
Develop and maintain strong relationships with unit leaders and hospital management teams
Serve as a primary contact for nurse managers and nursing supervisors regarding SST staff concerns or issues, escalating to SST Director, when necessary
Respond promptly to facility-reported concerns related to performance, behavior, or skill fit, escalate to SST Director as required
Perform site visits to conduct evaluations, provide coaching, and resolve issues in real-time
Report emerging trends and significant concerns to the Director in a timely manner
Collect and organize data for annual and interim evaluations
Prepare draft performance reviews and facilitate review meetings with staff
Support professional development by assisting with goal setting, planning and tracking progress
Partner with the SST Educator to identify skill gaps and coordinate training needs
Oversee completion of orientation requirements and competency checklists, in collaboration with the SST educator
Monitor upcoming expirations for licenses, certifications, and mandatory education
Ensure compliance with organizational and regulatory requirements
Assist the SST Director with data collection, reporting, and operational analysis
Contribute to policy development, workflow optimization, and process improvement initiatives
Assist with strategic projects such as reducing traveler utilization, expanding staffing models, and planning for specialty workforce needs
Maintain organized documentation and record-keeping systems essential to SST operations
Qualification
Required
Current RN license in Kentucky or WV (or compact state)
Bachelor of Science in Nursing (BSN), required or plan to obtain within 3 years
Minimum three (3) years of clinical nursing experience, required
BLS upon hire
Strong communication, problem-solving, and organizational skills
Experience in float pool, travel nursing, or multi-site staffing models
Familiarity with API, or equivalent scheduling/timekeeping tools
Preferred
Master's degree in nursing, Healthcare Administration, or related field, preferred
A minimum of one (1) year of supervisory or nurse leadership experience, preferred
Company
Appalachian Regional Healthcare (ARH)
Appalachian Regional Healthcare (ARH), the Healthcare System of Appalachia, and ranked as one of the Top 10 Employers in Kentucky by Forbes Magazine, is a not-for-profit health system operating 13 hospitals in Barbourville, Hazard, Harlan, Hyden, Martin, McDowell, Middlesboro, Prestonsburg, South Williamson, West Liberty and Whitesburg in Kentucky; as well as Beckley and Hinton in West Virginia, as well as multi-specialty physician practices, home health agencies, home medical equipment stores and retail pharmacies.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$3.7MKey Investors
US Department of Commerce, Economic Development AdministationAppalachian Regional Commission
2023-09-28Grant· $2.2M
2022-03-17Grant· $1.5M
Leadership Team
Brian Springate
Community CEO at ARH Hazard
Hollie Phillips
President and Chief Executive Officer
Recent News
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