Yale New Haven Health · 9 hours ago
Quality and Safety Specialist II
Greenwich, CT
Full-time
Onsite
Mid Level
3+ years expYale New Haven Health is dedicated to improving clinical and operational performance in patient safety and clinical quality. The Quality & Safety Specialist II will facilitate projects, support departmental goals, and implement process improvements in collaboration with frontline staff and management.
Health Care
Responsibilities
Facilitates, and executes projects to improve performance with limited scope
Supports the Safety and Quality Department in meeting goals and objectives. Uses KPI to determine progress and barriers to achieving team goals
Utilizes knowledge of patient safety science, IHI model for improvement, Lean, or other validated methodologies for process improvement to facilitate, manage, and report on quality and patient safety initiatives while teaching and supporting others in using appropriate quality and safety tools and methodologies
Classifies safety events and determines appropriate follow-up actions
Identifies opportunities and takes action to reduce variation and standardize clinical care according to best practices
Performs ongoing assessment of risks to patient safety using tools such as root cause analysis, apparent cause analysis, common cause analysis, failure mode effects analysis, incident reporting analysis, and understands sentinel and adverse event review
Provides consultation for planning and implementing immediate corrective actions to mitigate the local risk of recurrence
Supports the advancement of a safety culture through deployment and sustainment of patient safety strategies and identification of key drivers for patient safety programs at the hospital level
Understands the changes that may impact system-wide performance in reported measures including, but not limited to Centers for Medicare Services (CMS) and QualityNet, Vizient, Agency for Healthcare Quality (AHRQ), LeapFrog, US News & World Report, and clinical registries
Supports operations by utilizing appropriate information systems and aids in developing integrated clinical and operational data analyses
Accesses and utilizes available dashboards and reports to monitor key critical performance and quality and safety measurements. Aids in developing appropriate data resources and dashboards to support organizational quality and safety priorities
Provides training and mentoring to YNHHS staff and clinicians on the philosophy, application, tool usage, and safety and quality improvement methodologies. Provides education to enhance group knowledge of quality improvement and safety tools and methodologies
Collaborates with stakeholders, develops, and ensures execution of local and system-wide quality and patient safety initiatives and projects through leading and facilitating multi-disciplinary teams to achieve performance improvement goals to enhance quality and safety. Makes focused recommendations for improvement opportunities across delivery networks, system service area, departments, and divisions
Facilitates the utilization of dashboards and reports by managers and clinical leaders of all levels to monitor key critical performance, quality, and safety measurements
Under the direction of leadership, perform periodic gap analyses and action plan development to ensure conformance with national patient safety and clinical quality initiatives
Performs other duties as assigned by the Safety and Quality leadership team
Qualification
Required
Bachelors degree required
Three (3) to five (5) years of experience in project management in a healthcare setting or (1) to (2) years as a Quality and Safety Specialist I within the department
Understand how systems of safety, safety culture, reliability, and continuous learning create safe patient care
Knowledge of patient safety and quality resources available through various channels and utilizes evidence-based research
Has an understanding of and assists with ensuring compliance with mandated state, federal, and regulatory agencies, rules, codes, laws, and standards that impact patient safety and quality
Familiarity with federal and state quality and safety programs that impact hospitals' public performance and reputation
Demonstrated history of leading successful improvement work
Efficiency with Excel and PowerPoint
Patient-oriented team player with the flexibility to adapt to evolving priorities with the ability to prioritize multiple tasks
Ability to make decisions guided by precedents, policies, and objectives
Ability to address problems that are highly varied, complex, and often non-recurring, requiring staff input and innovative, creative, and Lean diagnostic techniques to resolve issues
Ability to set goals and determine how to accomplish defined results with some guidelines
Ability to communicate clearly and effectively in written English with internal and external customers
Ability to communicate effectively with medical center staff, patients, families, and external customers
Ability to demonstrate in-depth knowledge of concepts, practices, and policies and use them in complex, varied situations
Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows
Ability to provide an elevated level of customer service to patients, visitors, staff, and internal and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem-solving
Ability to remain calm in stressful situations
Preferred
Masters degree preferred
Valid RN license or related healthcare professional license preferred but not required
Certified Professional in Healthcare Quality (CPHQ) OR Certified Professional in Patient Safety (CPPS) is preferred; it is required to become certified within two years of hire
Company
Yale New Haven Health
Yale New Haven Health is making it easier for people to access the latest medical treatments, advanced research and innovations through our five outstanding hospitals – Yale New Haven, Bridgeport, Greenwich, Lawrence + Memorial and Westerly – and our affiliation with the prestigious Yale University and its highly-ranked Yale School of Medicine.
10001+ employees
H1B Sponsorship
Yale New Haven Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (4)
2021 (6)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Christopher O’Connor
Chief Executive Officer
Oliver Mayorga
SVP, Chief Medical Officer - Yale New Haven Health, Lawrence + Memorial Hospital/Westerly Hospital
Recent News
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