Fire Protection Services, LLC · 1 day ago
Associate Fire Alarm Coordinator (Perry, GA Office)
Perry, GA
Full-time
Onsite
New Grad, Entry LevelFire Protection Services, LLC is seeking an Associate Fire Alarm Coordinator to support the scheduling and coordination of fire alarm inspections, repairs, and service calls across their commercial fire and life safety business. This role plays a key part in maximizing schedule efficiency, supporting revenue generation, and delivering a strong customer experience through consistent communication and execution.
CommercialFacility ManagementPublic Safety
Responsibilities
Support the Fire Alarm Coordinator and Field Leadership with inspection, repair, and service scheduling
Serve as a primary point of contact for fire alarm job inquiries, customers, and field teams
Coordinate and confirm technician schedules, priorities, and service appointments
Assist customers with real-time quoting for additional services or materials
Maintain awareness of past-due accounts and support scheduling decisions accordingly
Provide front-line phone support and assist with inbound customer communication
Log and track customer communication accurately across systems
Support internal teams by ensuring follow-ups occur within one business day
Assist with monitoring coordination, service calls, and schedule adjustments as needed
Support monitoring-related activities including account setup, changes, and cancellations
Assist with reviewing reports related to alarms, signals, and system activity
Coordinate with internal partners to address service needs, troubleshoot issues, and maintain continuity
Support access management for systems and platforms as needed
Assist with quarterly customer contact updates and notification preferences
Qualification
Required
High school diploma or equivalent
Strong organizational, time management, and multitasking skills
Excellent written and verbal communication skills
Customer-focused with strong attention to detail
Comfortable working with business software and learning new platforms (ServiceTrade experience a plus)
Ability to remain flexible and persistent in a fast-paced, dynamic environment
Company
Fire Protection Services, LLC
Fire Protection Services is a full service provider of inspection, testing, and maintenance of Fire and Life Safety systems.
Founded in 1988
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Christian Dodder
CEO / Owner
Adam Heiser
Partner - Director of Revenue
Recent News
Company data provided by crunchbase