Customer Success Manager jobs in United States
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Upland Software · 11 hours ago

Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
date3+ years exp

Upland Software is a leader in cloud-based tools for digital transformation, and they are seeking an exceptional Customer Success Manager to optimize the post-sale customer relationship. The CSM will serve as the primary point of contact for customers, ensuring a smooth and positive experience while identifying opportunities for value addition.

Computer Software

Responsibilities

Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support
Own the overall customer experience across all of Upland’s products in use by the customer
Senior level relationship ownership and management. Understanding client’s business and identifying opportunities for Upland to add value
Provide leadership and insight into customer’s objectives, process and technology roadmaps
Responsible for leading and influencing the customer relationship at all levels of the customer’s organization
Facilitate multiple moving parts, resources & communication chains
Interface with all of Upland’s professional services, product and support organizations to drive innovation, customer satisfaction and to improve the overall customer experience
New opportunity (growth) identification, hand over to account executive if required

Qualification

Client-facing experienceC-level management influenceCustomer relationship managementEnglish communication skillsProblem solvingOrganizational skillsInnovative mindsetLearn technologiesAdvanced degreeTeam player

Required

3+ years relevant work experience in client-facing roles
Excellent written and oral English language communication skills with all levels of the organization
Ability to work with, advise and influence C-level management
Innovative and assertive, with the ability to pick up new technologies and assess situations quickly
Creative problem solver and team player
Extremely proactive, highly organized, with ability to manage multiple tasks
Advanced university degree in business, technology or related field

Company

Upland Software

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Upland Software (Nasdaq: UPLD) is a leader in AI-powered knowledge and content management software.
dateFounded in 2010
location
Austin, Texas, US
people-size1001-5000 employees
web-link
http://www.uplandsoftware.com

Funding

Current Stage
Late Stage

Leadership Team

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Jack McDonald
Chairman and CEO
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Paul Miller
Chief Operating Officer
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Recent News

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Company data provided by crunchbase