Prelude · 16 hours ago
Deployment Engineer
Prelude is building the next generation of endpoint security for the Semantic Era. They are seeking a Deployment Engineer to ensure operational excellence in customer onboarding and deployment of their endpoint observability platform, focusing on automation and troubleshooting across diverse customer environments.
Cyber SecurityDesktop AppsInformation Technology
Responsibilities
Build and maintain deployment automation infrastructure: packaging pipelines, update distribution systems, and orchestration tooling for seamless customer rollouts
Manage MDM integrations: configure and optimize Origin deployments via Intune, Jamf, SCCM, and other endpoint management platforms
Package and maintain installation artifacts: build MSI/EXE packages for Windows, PKG/DMG for macOS, ensuring compatibility across diverse customer environments
Orchestrate customer onboarding: manage phased deployments from pilot to production scale, ensuring successful expansion across thousands of endpoints
Troubleshoot production deployment issues: debug complex problems in customer environments, provide Tier 3 support for deployment and compatibility challenges
Handle edge cases and non-standard environments: make Origin work in legacy infrastructure, air-gapped networks, security-restricted environments, and custom configurations
Optimize deployment performance and reliability: instrument deployment pipelines, identify bottlenecks, and continuously improve success rates
Document deployment best practices: create runbooks, deployment guides, and knowledge base articles for both internal teams and customers
Collaborate with engineering teams: translate field deployment learnings into product improvements and automation opportunities
Qualification
Required
Deep expertise in MDM platforms: hands-on experience with Microsoft Intune, Jamf Pro, SCCM, or similar endpoint management tools
Application packaging expertise: building and troubleshooting MSI, EXE, PKG, DMG installers; understanding Windows Installer and macOS packaging frameworks
Scripting and automation: PowerShell, Bash, Python for deployment automation, API integration, and infrastructure-as-code
Operating system expertise: deep knowledge of Windows and macOS internals, process management, service architecture, and security mechanisms
Deployment automation tools: experience with Ansible, Chef, Puppet, Octopus Deploy, or similar orchestration platforms
Production troubleshooting skills: ability to debug complex issues in live customer environments under time pressure, using logs, traces, and system diagnostics
Networking fundamentals: TCP/IP, DNS, firewalls, proxies, certificate management, and understanding how network architecture affects endpoint deployments
Project management capability: managing multiple customer deployments simultaneously, tracking progress, and ensuring on-time delivery
Customer communication: ability to work with customer IT teams (technical and non-technical) to coordinate deployments and resolve issues
Preferred
Prior experience in deployment/implementation engineering roles at security or infrastructure vendors (CrowdStrike, SentinelOne, Palo Alto, etc.)
Experience deploying endpoint security products (EDR/XDR agents) at enterprise scale (10k+ endpoints)
Deep expertise in Windows enterprise deployment: Group Policy, Active Directory, Kerberos, NTLM, certificate-based authentication
macOS enterprise management expertise: configuration profiles, DEP/ADE, volume licensing, notarization and code signing
Cloud infrastructure experience: AWS/Azure/GCP familiarity for understanding customer hybrid environments
CI/CD and build pipeline experience: Jenkins, GitHub Actions, Azure DevOps for automating packaging and distribution
Experience with security hardening: understanding how endpoint security products interact with OS security features (AMSI, PPL, SIP, etc.)
Background in customer success or technical account management: understanding customer deployment lifecycle and success metrics
Benefits
Generous healthcare
Flexible PTO
Home-office support
Company
Prelude
Prelude is a technology company that helps organizations proactively ask questions of their security systems to advance their defenses.
H1B Sponsorship
Prelude has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Early StageTotal Funding
$41.83MKey Investors
Brightmind PartnersSequoia CapitalGeneral Advance
2025-09-25Series Unknown· $16M
2022-04-12Series A· $24M
2020-09-24Seed· $1.82M
Recent News
thefastmode.com
2025-09-24
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