AFL · 5 hours ago
Program Manager
Duncan, SC
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expAFL is seeking a Program Manager to join their Data Center/AI team, responsible for leading a cross-functional team to meet client expectations and improve customer satisfaction. The role involves organizing logistics, resolving operational issues, and delivering key performance reports to both clients and internal management.
Enterprise SoftwareManufacturingNetwork SecurityTelecommunicationsWeb HostingWired Telecommunications
Responsibilities
Creates reporting formats and delivers reports to key clients. Such reports may include delivery performances, quality metrics, inventory risks, manufacturing capacities, etc
Creates reporting formats and delivers reports to internal management team, including the Department Managers, Product Managers, Data Center Sr. Vice President and the Products Solution President, related to the performance of key Client accounts. These reports may include monthly highlights, inventory, lead times, on-time-delivery metrics, client complaints, revenues, bookings, backlogs, etc
Establish with Product Managers and Department Managers key metric objectives, and coordinate with cross-functional team members to achieve such objectives
Run production meetings with cross-functional team, consisting of Customer Service, Scheduling, Material Planning, Purchasing, Logistics and Manufacturing
Resolve problems related to logistics, customer service and support
Understand and recommend improvements to Department Managers to achieve objectives for key metrics
Escalate issues in operations that will detrimentally affect client satisfaction to respective Department Managers
Key internal contact for clients, providing white glove service and support
Qualification
Required
4-year college degree in any discipline or equivalent work experience
Minimum of 8 years of working experience
Excellent oral and written communications skills
Some travel to meet with clients and some travel to overseas manufacturing facilities when necessary
Advanced/Expert level of MS Excel; proficient usage of additional MS Office Products (Word, PowerPoint, Outlook, and Teams)
Preferred
4 to 8 plus years of Supervisory/Leadership position in Customer Service
4 to 8 plus years of project management experience
Power BI knowledge a plus
Benefits
Flexible time off policy
Hybrid work schedule and possible remote to qualifying employees
401K Company match (up to 4% - dollar for dollar)
Professional development, training, and tuition reimbursement programs
Excellent medical, dental, vision, and life insurance policy options
Opportunities for career advancement with an industry leading company!
Company
AFL
AFL is a telecommunication company that offers fiber optic cable, transmission and substation accessories to its clients.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Grant Burns
Executive Vice President and General Counsel
Marc Bolick
President, Product Solutions
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