CAI · 5 hours ago
Account Manager
Austin, TX
Full-time
Hybrid
Senior Level, Lead/Staff
$120K/yr - $140K/yr
8+ years expCAI is a global technology services firm with over 8,500 associates worldwide. As an Account Manager, you will serve as the primary point of contact for senior client stakeholders, leading strategic planning and managing client relationships to ensure account growth and compliance with contract terms.
ConsultingSoftware
Responsibilities
Serve as the primary point of contact and trusted advisor for senior client stakeholders
Develop a deep understanding of the client’s mission, priorities, constraints, and organizational culture
Lead strategic planning for the account, including roadmap development, risk mitigation, and long range forecasting
Facilitate executive level discussions, quarterly business reviews, and performance reporting
Manage and grow relationships with other service component providers for our client engagement
Own the financial health of the account, including revenue forecasting, margin management, and cost controls
Ensure compliance with contract terms, amendments, and reporting requirements
Identify and pursue opportunities for account growth, including new workstreams, change orders, and value added services
Support proposal development, pricing strategy, and negotiations for renewals or expansions
As necessary, visit clients and attend trade shows and other industry events to capitalize on networking and relationship-building opportunities
Act as a client advocate within the organization addressing client inquiries promptly and providing informed recommendations to clients
Continuously improve the overall customer experience
Build strong, collaborative relationships with internal and external partners
Communicate complex information clearly and persuasively to diverse audiences
Provide executive ready presentations, briefings, and written updates
Represent the organization in governance meetings, steering committees, and strategic planning sessions
Qualification
Required
Bachelor's degree in business, technology, public administration, or related field; equivalent experience considered
8+ years of experience in account management, client services, consulting, or program leadership
Demonstrated success managing large, complex accounts or multi year service engagements
Strong understanding of technology delivery models, service management, and vendor ecosystems
Exceptional communication, negotiation, and relationship building skills
Proven ability to lead cross functional teams in a matrixed environment
Preferred
Experience working with state or local government agencies
Familiarity with ITIL, service delivery frameworks, or public sector procurement processes
Background in application services, infrastructure services, or digital transformation programs
Ability to interpret financial reports and manage account level P&L
Benefits
Medical, dental, and vision insurance
401k retirement account access
Paid time off
Paid sick leave and/or other paid time off as provided by applicable law
Company
CAI
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+.
5001-10000 employees
H1B Sponsorship
CAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (28)
2023 (24)
2022 (30)
2021 (41)
2020 (48)
Funding
Current Stage
Late StageLeadership Team
Tom Salvaggio
President and CEO
Tony Salvaggio
Founder and CEO
Recent News
Computer Aid, Inc. (CAI)
2025-09-19
Company data provided by crunchbase