Uponor · 2 hours ago
Customer Service Representative - Omni Channel
Apple Valley, MN
Full-time
Hybrid
Mid Level
$24.69/hr - $37.03/hr
4+ years expUponor is a leading provider of smart and sustainable solutions for the safe and efficient use of water in buildings. The Customer Service Representative - Omni Channel serves as the main point of contact for retail customers in North America, processing orders and providing support across multiple ecommerce systems.
Building MaterialCommercialIndustrialManufacturingWater
Responsibilities
Adheres to Customer Service/ Sales/Order Mgmt. policies and procedures pertinent to the effective and efficient operation of the organization
Accurately process incoming customer purchase orders, both manually and electronically
Assist in the new account set-up process where applicable
Manage all incoming requests in a positive and customer-centric manner
Respond to consumer-facing questions that help positively impact buyer behavior
Follow up on carrier claims & tracking, research discrepancies in shipping and receiving of orders
Take preventative or corrective action to avoid future shipping issues
Address inquiries and issues as they present themselves
Act as a liaison between customer, manufacturer, and Ecommerce platforms
Work closely with Sales, Finance, Logistics, Supply Chain and others to resolve issues and identify opportunities that need to be addressed throughout the company
Generate reports and complete actionable items from various customer portals
Understand reasoning regarding associated fees and take appropriate measures to alleviate future issues
Qualification
Required
Requires an Associate's degree or minimum 4 years combined education/CS work experience
Possesses advanced technical acumen including proficiency with MS Office products and order management systems
Exceptionally detail oriented and organized
Comfortable working in a fast-paced office environment
Outgoing personality with excellent verbal and written communication skills
Strong work ethic and a 'do-what-it-takes' perspective, and ability to be a strong team player
Able to quickly learn to navigate and use our company's order-entry system & CRM
Must be able to interpret customer needs as well as department personnel
Proven mastery to work independently with limited supervision while balancing a competing workload and shifting priorities day to day in order to meet business needs while maintaining a high level of accuracy, efficiency and attention to detail
Excellent oral and written communication skills, decision-making, analytical and human relations skills, sound and independent judgment
Preferred
Experience and knowledge of Oracle ERP systems
Experience working in customer web portals
Experience with retail channel order management
Benefits
Best-in-class health benefits (medical, dental, vision)
160 hours paid time off (combination of PTO and Employee Safe and Sick Time accruals- MN Based Employees)
Company
Uponor
Uponor is a provider of plumbing and indoor climate systems .
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$62.5MKey Investors
Aliaxis Group
2023-04-24Post Ipo Equity
2018-09-05Private Equity· $62.5M
2000-01-28IPO
Leadership Team
Jennifer Hauschildt
Chief Human Resources Officer
Recent News
Arabian Business
2025-11-11
Company data provided by crunchbase