Ensemble Health Partners · 1 week ago
Patient Experience Regional Manager
United States
Full-time
Remote
Senior Level
$57K/yr - $99K/yr
5+ years expEnsemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. The Regional Experience Manager is responsible for driving patient experience excellence across multiple facilities, ensuring alignment with organizational goals, overseeing experience initiatives, and engaging with client leadership to improve patient satisfaction.
Health CareHospitality
Responsibilities
Serves as the primary regional liaison for patient experience strategy, partnering with senior client leadership and internal stakeholders
Represents the Experience Team in executive-level meetings, presenting insights, recommendations, and progress reports
Influences organizational priorities and advocates for initiatives that enhance patient experience and operational performance
Recommends improvements to broader team workflows and evidence based best practice to elevate patient experience outcomes
Leads regional implementation of patient experience programs, ensuring consistency and compliance with organizational standards
Develops and monitors KPIs, dashboards, and scorecards to track performance and identify opportunities for improvement
Educates and coaches both leaders and associates on creating and maintaining a customer-obsessed framework, service recovery processes and resolving escalated client concerns, ensuring timely resolution and root cause analysis
Assist with development and implementation of action plans to impact and influence patient experience improvements
Interprets complex data sets to identify trends, risks, and mitigation strategies
Prepares executive-level reports and presentations for internal and client leadership
Utilizes advanced and predictive analytics to drive decision-making and continuous improvement
Manages multiple regional projects, including strategic initiatives, technology adoption, and process enhancements, from integration and throughout life cycle of client
Facilitates collaboration across departments to ensure successful implementation of experience-related programs, creating an inclusive environment
Champions change management efforts to embed patient experience culture throughout the organization and in alignment with the client patient experience overall strategy
Partners across the revenue cycle continuum of care and within Ensemble internal department to ensure a cohesive programmatic approach to customer obsessed service
Provides mentorship and guidance to onsite leaders and other team members in areas of patient and family/consumer experience
Fosters a culture of accountability, innovation, and excellence within the regional experience team
Qualification
Required
5 - 7 years' experience in Healthcare
Keen attention to detail, self-motivated, and service-oriented
Ability to coach and develop others
Strategic thinker and problem solver with the ability to be hands-on
Proficiency in Microsoft Excel, Word and PowerPoint
Travel is required, approximately 50%
HFMA Certified Revenue Cycle Representative (CRCR) within 9 months of hire
Certified Patient Experience Professional (CPXP) within 12 months of hire
Benefits
Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Company
Ensemble Health Partners
Ensemble Health Partners is the leading revenue cycle management company for hospitals, health systems and physician practices.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-03-25Private Equity
2019-05-30Acquired
Leadership Team
Judson Ivy
Founder and CEO
Matt Tormey
EVP Compliance and Risk
Recent News
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