Uber · 1 day ago
Premium Customer Support Specialist - Autonomous Vehicles
Phoenix, AZ
Full-time
Onsite
New Grad, Entry Level
$21.10/hr - $21.10/hr
0+ years expUber is a company focused on delivering world-class customer support to riders, eaters, and business partners. The Premium Customer Support Specialist will provide high-quality customer support, demonstrate empathy, and resolve customer concerns efficiently while working in a dynamic environment.
LogisticsMobile AppsRide SharingSoftwareTransportation
No H1B
Responsibilities
Provide high quality customer support both verbal and written
Deliver high customer satisfaction and demonstrate empathy while solving customer concerns as efficiently, politely, and professionally as possible
Highly motivated problem solver with an ownership mentality
Be An Owner. Passionate and self-driven, you are deeply committed to taking Uber support to the next level and rise to the occasion to solve problems, big and small. You have the initiative to solve problems on your own
Willing to go above and beyond in an effort to deliver a world-class customer experience
Work on both phone and ticket-based cases and resolve escalations
Comfortable and personable when handling customers via phone or email
Solve problems and address unsatisfactory consumer experiences with ownership and service recovery. Care about individual consumer experiences
Comfortable using multiple platforms and tools to identify issues and possible resolutions
Change course as priorities shift in real time with new inbound issues
Keep up to date with new challenges from our consumers, and the changes and product improvements from our internal teams
Interested in finding opportunities for improvement (enhancements or bugs) as you advocate for customers
Qualification
Required
6 months minimum experience in retail, hospitality, or customer service in-person or contact center environment
Computer skills
Comfortable operating in multiple modalities
Attention to detail, problem-solving, communication (written and verbal), tech savvy, critical thinking related to investigating issues, basic interaction with stakeholders, timeliness & efficiency, EQ
Comfortable operating in multiple modalities; Language proficiency (basic English may be required)
Preferred
Premium support experience
Retention experience
Ability to quickly adapt to change
Critical thinking, problem solving
Strong communication
Benefits
Eligible to participate in Uber's bonus program
May be offered other types of comp
Eligible for various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
2026-01-25
Hindu Business Line
2026-01-24
2026-01-24
Company data provided by crunchbase