Application Support Technician jobs in United States
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Seneca Resources Company, LLC · 2 weeks ago

Application Support Technician

positionNew York, NY
timeContract
remoteOnsite
seniorityNew Grad, Entry Level

Seneca Resources Company, LLC is a staffing and consulting firm that connects professionals with opportunities. They are seeking a reliable and technically skilled Application Support Technician to provide mission-critical application support within a New York City 911 Communications Center, ensuring uninterrupted operations for emergency call takers and dispatchers.

Oil & Energy
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Comp. & Benefits

Responsibilities

Provide first-level, on-site technical support to 911 communications center staff using public safety applications
Troubleshoot and resolve application-related issues in real time to support emergency operations
Serve as the primary point of contact for end users during assigned shifts
Escalate and coordinate complex issues with senior support teams as needed
Document issues, resolutions, and operational impacts clearly and accurately
Maintain professionalism and composure in a high-stakes, public safety environment

Qualification

Application supportPublic Safety systemsCustomer serviceIncident managementVerbal communicationWritten communication

Required

Proven experience providing face-to-face IT or application support to end users
Strong verbal and written communication skills with a customer-service mindset
Ability to work independently during overnight shifts
Comfortable working in a secure, on-site operational environment
Ability to pass and maintain a required background check

Preferred

Experience supporting Public Safety, 911, CAD, or emergency communications systems
Call center or mission-critical operations support experience
Familiarity with incident management or ticketing systems

Benefits

Comprehensive health, dental, and vision benefits
401(k) retirement plans

Company

Seneca Resources Company, LLC

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Seneca Resources Company, LLC, the exploration and production segment of National Fuel Gas Company, headquartered in Houston, Texas, explores for, develops, and produces natural gas in the Appalachian Region including the Marcellus and Utica Shales.
dateFounded in 1913
location
Houston, Texas, US
people-size201-500 employees
web-link
http://www.natfuel.com/seneca/default.aspx

Funding

Current Stage
Growth Stage

Leadership Team

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John McGinnis
Chief Operating Officer
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Todd Abbott
Chief Operating Officer
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Company data provided by crunchbase