NetSuite · 3 days ago
Director of Strategic Programs & Business Operations
Seattle, WA, United States
Full-time
Onsite
Director/Executive
$139K/yr - $292K/yr
10+ years expNetSuite is a leading company in cloud solutions, and they are seeking a seasoned, people-oriented leader for the role of Director of Strategic Programs and Business Operations. This role involves leading a high-performing team, driving operational excellence, and advising senior leadership on strategic initiatives to enhance organizational effectiveness and growth.
Cloud ComputingComputerCRMiOSSaaSSoftware
No H1B
Responsibilities
Plan, manage, and oversee team activities providing end-to-end operational support (process improvement, data analytics, infrastructure/tool ownership, compliance). Establish and drive the cadence of reviews, leadership meetings, strategy sessions, and holistic improvements in organizational effectiveness, efficiency, employee engagement, and communications
Build, hire, scale, and lead a high-performing operational support team; attract top talent, provide ongoing coaching/mentoring, conduct performance evaluations, and create individualized development plans to grow team members into future leaders. Foster a culture of ownership, continuous learning, and professional advancement within your function
Delegate strategically across your team and cross-functional partners (engineering, finance, HR, recruiting, legal, service delivery); hold leaders and contributors accountable for results; influence without direct authority in matrixed settings to drive execution, remove blockers, and deliver on business outcomes
Advise the senior executive leadership ( VP+) on initiative prioritization, resource allocation, investment areas, and cross-functional integration to maximize impact on user experience and growth. Identify and champion efforts to build organizational capabilities, scale processes, and align short- and long-term strategies with OCI's mission
Lead continuous improvement initiatives using data-driven insights; dive deep into critical experiential/technical issues; proactively redefine processes through your team to eliminate obstacles and enable success in fast-paced cloud computing
Partner closely with VP, HR, and leadership to analyze employee feedback (e.g. surveys), develop and execute strategies for morale, engagement, and culture enhancement; champion fun events, DEI efforts, and a supportive environment. Build cross-org relationships rooted in empathy and trust to facilitate broader success
Elevate partnerships with Recruiting to attract world-class talent; accelerate hiring pipelines; hold managers accountable for positive onboarding and integration experiences
Actively manage CAPEX/OPEX budgets; optimize resource application across initiatives to support scalable growth
Define and manage executive-level communications (narratives, staff engagements, press/customer interactions); cultivate influential relationships to drive alignment and results
Qualification
Required
10+ years of progressive leadership experience in technical/strategic operations, program management, or Chief of Staff roles in cloud, SaaS, or enterprise tech environments, including 5+ years directly managing and developing teams
Proven track record of building and scaling organizations, mentoring direct reports, and achieving results through others in matrixed, high-growth settings
Expertise in process improvement (Lean/Six Sigma), data analytics, and strategic planning/execution
Exceptional leadership presence: coaching/mentoring skills, ability to inspire teams, influence stakeholders, and drive accountability
Strong strategic thinking, analytical rigor, communication, and adaptability in ambiguous, fast-paced environments
Preferred
Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field (Master's/MBA strongly preferred)
Experience in cloud infrastructure/services (e.g., OCI, AWS, Azure), data services, or large-scale SaaS operations
Agile methodologies, budgeting/hiring leadership, and employee engagement strategy experience
Technical proficiency with quick adaptation to new tools in cloud contexts
Demonstrated success in talent development, culture building, and organizational health initiatives
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
NetSuite
NetSuite is cloud computing company dedicated to delivering business applications over the internet.
Founded in 1998Redwood Shores, California, USA
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$157.79MKey Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M
Leadership Team
Brian Chess
SVP Technology and AI
E
Eli Johnson
Vice President, Global Sales Productivity
Recent News
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