BVA Federal Credit Union · 23 hours ago
Member Service Representative
Belle Vernon, PA
Full-time
Onsite
New Grad, Entry Level
$15/hr - $19/hrBVA Federal Credit Union is seeking a Member Service Representative (MSR) / Teller to provide prompt, accurate, and professional service to credit union members. The role involves performing financial transactions, account servicing functions, and maintaining compliance with applicable regulations and policies.
Debit CardsFinanceFinancial ServicesLending
Hiring Manager
Lyn Sokol
Responsibilities
Provide professional, courteous, and efficient service to members in person and via telephone
Accurately process member transactions including deposits, withdrawals, loan payments, transfers, and check requests
Respond to member inquiries regarding products, services, policies, and procedures
Resolve member concerns or escalate issues through appropriate supervisory channels
Promote credit union products and services that meet member financial needs
Open new membership and deposit accounts in accordance with established procedures and regulatory requirements
Maintain and service existing member accounts
Process member mail transactions and maintain proper documentation
Assist members with account reconciliation and general account maintenance
Verify loan payoff documentation and ensure required title release documentation is forwarded to appropriate personnel
Adhere to all credit union policies, procedures, and internal controls
Maintain compliance with all applicable laws and regulations including, but not limited to:
Bank Secrecy Act (BSA)
Anti-Money Laundering (AML) requirements
Office of Foreign Assets Control (OFAC)
USA PATRIOT Act / Customer Identification Program (CIP)
Truth in Savings and applicable consumer protection regulations
Funds Availability requirements
Privacy and confidentiality requirements under GLBA
Maintain confidentiality of member information and credit union records
Identify and report suspicious or unusual activity in accordance with established procedures
Balance cash drawer and assist with branch balancing procedures while maintaining acceptable cash limits and accuracy standards
Report discrepancies, errors, or operational concerns promptly to management
Maintain accurate transaction logs and records
Assist with branch opening and closing procedures
Process and distribute receipts, checks, and correspondence according to established procedures
Maintain required regulatory disclosures and signage within the branch
Maintain a clean, safe, and professional work environment
Follow security procedures including robbery and emergency response protocols
Complete all required compliance and job-related training annually
Qualification
Required
High school diploma or equivalent required
Strong interpersonal and communication skills
Demonstrated attention to detail and accuracy
Intermediate mathematical aptitude including decimals, percentages, and balancing
Ability to work efficiently in a regulated environment with minimal supervision
Ability to maintain professionalism and composure when handling sensitive situations
Must be eligible to be bonded through the credit union's fidelity bond insurance carrier
Must successfully complete required compliance and regulatory training
Must adhere to confidentiality and information security standards
Ability to sit or stand for extended periods
Ability to operate standard office and teller equipment
Ability to lift and carry items up to [insert weight, typically 20–25 pounds]
Preferred
Prior financial institution, teller, or customer service experience preferred but not required
Benefits
401(k)
401(k) matching
Bereavement leave
Health insurance
Life insurance
Paid time off
Company
BVA Federal Credit Union
BVA Federal Credit Union provides loan, financial, and debit card solutions.
Founded in 1966
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase