Attic Angel · 1 day ago
Resident & Member IT Technician
Middleton, WI
Full-time
Onsite
Mid Level
3+ years expAttic Angel Community is a retirement community based out of Middleton that provides high-quality services in a caring and personalized atmosphere. As a Resident & Member IT Technician, you will provide hands-on tech support, training, and education to help older adults stay connected and confident with their devices.
Elder CareHealth CareNon Profit
Responsibilities
Respond to resident IT work orders and provide timely, helpful assistance
Offer one-on-one support, remote help desk service, and scheduled “office hours” for residents
Set up and troubleshoot devices such as smartphones, laptops, tablets, smart TVs, printers, and streaming devices
Provide technology training, including monthly classes, personalized coaching, and small group sessions
Support residents during move-ins and move-outs, assisting with Wi-Fi, phones, and device connections
Help maintain and upgrade hardware, software, and internet connections as needed
Collaborate with IT teams and outside vendors to resolve issues and ensure quality service
Track service requests, maintain documentation, and process billing records for resident tech support
Assist with community systems such as phones and televisions, coordinating with providers when needed
Build positive relationships with residents, Angels, and staff by providing patient, respectful, and clear communication
Qualification
Required
Associate's or Bachelor's degree—or equivalent IT experience—preferred
3–5 years of experience providing technology support or training, ideally in a customer-facing or senior living environment
Working knowledge of personal devices, Wi-Fi connectivity, and software troubleshooting
Strong communication and teaching skills, with patience and empathy for varying technology comfort levels
Ability to organize, prioritize, and manage multiple requests independently
Dependable, trustworthy, and able to maintain confidentiality
Completion of a TB test or chest X-ray as required
Benefits
401(k) retirement plan
Health, dental, and vision insurance
Life insurance
Paid time off, including birthday and volunteer days
Paid training
Tuition reimbursement
Employee assistance program
Opportunities for growth
Flexible scheduling
Supportive, mission-driven culture
Company
Attic Angel
Attic Angel Community is known mainly for its senior living (continuum of care facility and neighborhood of independent homes) and its long history as Madison’s most iconic philanthropic organization, called Attic Angel Association.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michelle Godfrey
Chief Executive Officer
Company data provided by crunchbase