CELLTECH · 2 hours ago
Repair Depot Manager
Williamsburg, VA
Full-time
Onsite
Mid, Senior Level
3+ years expCell Tech Inc specializes in K-12 device deployment and support, ensuring seamless integration of technology into educational environments. They are seeking a Workshop Manager to oversee operations, manage staff, and drive process improvements in their Williamsburg Workshop, ensuring operational excellence and strong client relationships.
Service IndustryTelecommunicationsWireless
Responsibilities
Operations management: learn each role of the shop, and effectively supervise. Responsible for overseeing all processes of the workshop including but not limited to: Logistics, Inventory, Repairs, Team building and training, Customer/client relations, Reporting & Auditing, Custom shop based operations (e.g. school projects), Administering software systems, General company wide/customer-wide communications
Manage and support the workshop team, providing training and guidance to enhance their skills and efficiency
Oversee the use of technological systems that support workshop activities, ensuring they are used effectively and kept up-to-date
Continuously assess and improve operational processes to increase the workshop's effectiveness
Serve as the key point of contact for school representatives, ensuring their needs are met and maintaining strong relationships
Handle routine administrative tasks including scheduling, reporting, and managing workshop records
The Workshop Manager is expected to demonstrate flexibility and availability to handle emergencies and unforeseen challenges that may arise during operations. This may involve working beyond regular business hours, including evenings, weekends, and holidays, to ensure the timely resolution of critical issues and the maintenance of service continuity
Qualification
Required
At least 3 years of relevant work experience in Workshop management right from establishment to supervision and administration
Excellent written and verbal communication skills
Ability and experience working with Excel, Statistics, Graphs & Charts
Strong understanding of computer and IT hardware/software, along with familiarity with industry-standard troubleshooting best practices
Proven leadership experience with a focus of customer service skills, team management, conflict resolution skills, culture setting, etc
Demonstrates exceptional crisis management abilities, adept at swiftly diagnosing and resolving urgent issues, maintaining composure under pressure, and implementing effective emergency strategies to ensure operational continuity and client satisfaction
Excellent Organizational skills, attention to detail, time and task management
Preferred
Minimum Bachelor's degree or equivalent in Business, Management or a related field is preferred
Company
CELLTECH
CellTech is a telecommunications company that specializes in providing concealment services to the wireless industry.
11-50 employees
Funding
Current Stage
Early StageRecent News
Company data provided by crunchbase