b.well Connected Health · 2 days ago
Sr Client Success Manager
United States
Full-time
Remote
Senior Level
$145K/yr - $175K/yr
5+ years expb.well Connected Health is a cutting-edge organization at the forefront of healthcare technology, dedicated to improving the patient experience. The Sr. Client Success Manager will serve as a trusted advisor responsible for managing the success of strategic customers' enterprise strategy and ensuring alignment with client objectives.
BiotechnologyElectronic Health Record (EHR)Health CarePharmaceutical
Responsibilities
Serve as the primary point of contact and trusted advisor for clients, aligning b.well solutions with their short- and long-term goals to exceed expectations
Drive client value through contractual alignment, financial objectives, and identify growth opportunities
Conduct regular account planning, ensure alignment with client objectives, and collaborate with internal teams to solve problems and exceed performance goals
Act as the client’s voice within b.well, ensuring their needs are met
Manage end-to-end projects, ensuring contractual commitments are completed on time and within scope
Collaborate seamlessly with internal teams and external partners to drive account success
Keep a close eye on client program progress, measure performance, and provide regular updates to key stakeholders and executive leadership
Lead client workgroups to identify requirements, maintain project progress, and meet deadlines, actively contributing to process improvement
Utilize your familiarity with healthcare systems, data integration, and enterprise software to drive account success
Qualification
Required
At least 5 years of program management experience
At least 5 years of account management experience
Previous experience with executive presentations and communication, including ability to sift through the noise and deliver bottom line read outs
Previous experience in client-facing roles, including ability to think like a client and anticipate needs/questions and proactively answer, as well as drive client accountability
Proven ability to manage multiple key stakeholders, including high functioning time management and organization skills
Proven ability to navigate stressful situations and drive with organization and steadiness
Skilled and comfortable receiving and providing feedback both internally and externally
Experience in healthcare technology and healthcare data integrations
Strong working knowledge of Microsoft Office and tools Jira, Confluence, and Smartsheet
The ability to quickly adapt to changing circumstances and be process improvement minding, including, being resourceful to find solutions when faced with ambiguity
Preferred
Experience in working in a B2B2C SaaS product company
Experience with technology company software account management
Startup & growth stage company experience
Significant technical capabilities/understanding
Ability to inspire and motivate the team, even in challenging situations
Benefits
Stock options
Benefits
Company
b.well Connected Health
B.well Connected Health is a digital health platform that provides individuals with a comprehensive view of their health data.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$118.77MKey Investors
Trinity CapitalLeavitt Equity PartnersHLM Venture Partners
2025-07-30Debt Financing· $20M
2025-01-13Private Equity
2023-12-22Series C· $40M
Leadership Team
Kristen Valdes
Founder and CEO
Yelena Balin
VP, Healthcare Interoperability Strategy
Recent News
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2026-01-09
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2026-01-09
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2026-01-08
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