Chase · 3 months ago
Technology Support III - Windows File Services
575 Washington Blvd, Jersey City, NJ, 07310, US
Full-time
Onsite
Mid Level
$114K/yr - $155K/yr
3+ years expChase is a leading financial institution offering innovative solutions. As a Technology Support III team member, you will ensure the operational stability and performance of production application flows while troubleshooting and resolving service interruptions to enhance user experience.
BankingFinancial Services
Responsibilities
Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
Manage and maintain Wintel servers, SQL databases, Oracle databases, and NAS devices
Manage Distributed File System (DFS) health, performance, and namespace changes
Support user data migration (on-prem, cloud, Distributed File System, Network Attached Storage
Provide resiliency event support (failover procedures)
Apply load balancer knowledge for file services
Incident management: Handle, resolve, and document incidents
Participate in on-call rotation for operational support
Wintel, DFS, NAS, load balancing, cloud storage (1Drive)
Day-to-day operational support and documentation
Qualification
Required
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Proficiency in Windows Management including Wintel (Windows Server/Client) expertise required
Excellent knowledge of Windows File Services
Knowledge of Storage Solutions including Home Drive & Shared Drive, Network Attached Storage (NAS) on-premises storage integration and management, 1Drive Cloud storage integration and Distributed File System (DFS)
Proficiency in Permissions Management including Centralized, granular control of file/folder permissions and auditing and reporting capabilities
Proficiency in NAS Team Collaboration including coordinating for storage provisioning and troubleshooting
Experience in permissions management and monitoring, optimizing and load balancing the performance
Experience in incident management, high availability, disaster recovery, and regular failover testing
Experience with CI/CD pipelines, DevOps practices, version control, and automated testing
Experience in effectively communicating with vendors
Preferred
Experience with one or more general purpose programming languages and/or automation scripting
Working understanding of public cloud
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-24
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