Volunteers of America Mid-States · 1 day ago
Intake Data Entry Coordinator
Lexington, KY
Full-time
Onsite
Entry Level
$16/hr - $17/hr
3+ years expVolunteers of America Mid-States is a non-profit organization dedicated to creating positive change in the lives of individuals and communities. The Intake Data Entry Coordinator will serve as the first contact for veterans seeking assistance, determining eligibility and processing assessments for the Supportive Services for Veteran Families (SSVF) Program.
Non ProfitService IndustrySocial Impact
Responsibilities
Complete the Eligibility Screening Disposition Form (Category 1) for clients (a) confirming a very low-income Veteran family’s eligibility for supportive services; and (b) documenting the eligibility of persons applying for SSVF homelessness prevention assistance
Screen and verify eligibility requirements for SSVF homeless veteran’s assistance
Apply SSVF Program eligibility requirements for the SSVF Program
Assist clients with crisis intervention and short-term housing stabilization which includes aiding clients with accessing emergency shelters/transitional housing, and supportive services to best/address the client’s immediate crisis needs in both rural and urban communities
Understand the barriers that clients in both urban and rural areas face and how to best serve clients in both areas
Refer clients who do not qualify for the SSVF program to other mainstream services for assistance, or to other housing stabilization programs in their service area when they do not meet SSVF eligibility
Understand and apply the Presumptive eligibility criteria and eligible document requirements to use for the Presumptive eligibility status during intake such as HINQ, VA ID Cards, and SOS
Track clients who are screened but not eligible for the SSVF Program
Implement the Housing First Model during assessment of clients
Maintain an intake log of all those who request assistance and also complete a screening
Maintain client intake screening forms
Maintain client databases including personal information
Data entry into the HMIS system ensuring accuracy and completeness of all data entered
Communicate to potential participants the process of the SSVF program and required documentation to proceed with program participation
Participate in outreach activities, including but not limited to street/shelter outreach, coordinated-entry meetings, Stand Down, resource fairs, Week of Valor/Veterans Day events, and annual PIT count
Demonstrate ability to relate to Veterans and their family in a culturally appropriate manner
Participate in all appropriate staff, supervision, case consultation, and training meetings
Identifies systemic barriers and communicates with organizational leadership about these barriers to work collaboratively to find viable solutions
Assumes other duties as assigned by the SSVF Program Manager and Senior Management
Performance quality improvement (PQI) duties as assigned by supervision & PQI committee
Qualification
Required
Bachelor's degree and less than five (5) years of experience in the field; a person with five (5) years of experience in the field and no degree; a veteran with three (3) years related work experience
Must have knowledge of customer service skills; previous telephone system experience and proficient computer skills; well organized, self-starter, and able to work as a member of a team
Excellent verbal and written communication skills, high degree of organization, and creative problem-solving skills
Must have a personal automobile, valid driver's license, liability insurance, and be willing and able to travel between counties served
Must have ability to work independently and solve problems creatively
Superior written and oral communication skills mandatory, as well as the ability to communicate professionally and appropriately via telephone and in person
Ability and desire to maintain confidentiality of all persons requesting assistance, the services requested, and the outcome of his/her request
Must demonstrate initiative and strive to continually improve process and relationships
Excellent time management skills, including demonstrated ability to manage multiple projects and set priorities to meet deadlines
The aptitude to develop and maintain a deep understanding of the eligibility criteria and policies related to various federal and local public benefit programs
Ability to relate to various federal and local public benefit programs
Ability to remain non-judgmental, empathetic, and respectful of the homeless veterans we serve
Experience with the HMIS is preferred, but not required
We hire, fire, and promote based on our five core values of commitment, compassion, diversity, justice, and integrity
Preferred
Experience with the HMIS is preferred, but not required
Benefits
Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts
Loan forgiveness options through federal programs
All company paid benefits and paid time off effective day one
Company
Volunteers of America Mid-States
Volunteers of America Mid-States creates positive change in the lives of individuals and communities through a ministry of service.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$2MKey Investors
Appalachian Regional Commission
2024-10-16Grant· $2M
Leadership Team
Terri Montgomery MSHRM, PHR
Chief People Officer
Recent News
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2025-03-04
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