Fort Bragg Federal Credit Union · 1 day ago
Collector II
Fort Liberty, NC
Full-time
Onsite
Mid Level
3+ years expFort Bragg Federal Credit Union is focused on recovering debts owed to the credit union, and they are seeking a Collector II to handle various phases of bankruptcy accounts and manage delinquent loans. The role involves professional communication with members and compliance with policies and regulations while ensuring effective recovery of funds.
BankingFinanceFinancial ServicesInsuranceNon Profit
Responsibilities
Handles all phases of bankruptcy accounts, including filing proof of claims and communications with attorneys and trustees. Follow up with bankruptcy court as needed
Files for legal action to include small claims and probated estates. Attends small claims court when assigned
Files claims with various providers on repossessed vehicles to include physical damage, skip claims and return of premium
Works with insurance companies and members to resolve total loss claims, deficiency balances, and recovery of any funds due (including premiums) to the credit union
Works open and closed accounts as assigned, maintains a work record of progress for internal review and follow-up
Makes recommendations after discussing members’ financial situation on how best to resolve delinquent accounts, i.e., workout loans, extensions, legal
Generates collection letters and notices, using templates. Ensures all newly drafted letters are approved by management
Contacts delinquent accounts through phone calls, email (when permitted) and records conversation in Keystone, and processes payments
Backs up co-workers to ensure logging and posting of payments to loans that are charged-off, share to loan transfers and prepares vouchers when necessary
Helps to oversee E-Oscar to handle members credit bureau disputes
Prepares certified mailings and assures return receipt of such mailings is maintained
At the direction of management, works with collection agency partners on assignments and administrative duties to facilitate recoveries
Assists with all aspects of repossession of collateral including preparing all forms of documentation to clear titles, communication with recovery agents, sales, documenting expenses, requisition of expense checks and reporting
Places copies of all communications in FastDocs
Files any Collection Department forms or papers as may be necessary
Must comply with the Federal Bank Secrecy Act, Anti-Money Laundering & Customer Identification Policy (BSA), the OFAC Policy and the Identity Theft Policy
Qualification
Required
High School Diploma
On an annual basis is required to complete mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training
3 years similar or related experience
Must have knowledge and experience with repossessions, bankruptcies, preparation of small claims documentation
Ability to use various software applications necessary
Must have leadership qualities and be able to perform all functions relating to collections
Must be able to communicate well with the public and staff
Strong proficiency with computer applications
Strong phone skills
Company
Fort Bragg Federal Credit Union
Fort Bragg Federal Credit Union's field of membership is open to the following: • Persons who live, worship, work (or regularly conduct business in) or attend school and other legal entities in Cumberland, Harnett, Hoke, Lee, Moore, Robeson, or Scotland County, NC.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Tyson
Executive Vice President / CFO
R Neal Spivey
Chief Lending Officer
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