Ozone House · 1 day ago
Director of Employee Experience
Ypsilanti, MI
Full-time
Onsite
Director/Executive
6+ years expOzone House is dedicated to ending youth and young adult homelessness in Washtenaw County and surrounding communities by providing holistic support and housing services. They are seeking a Director of Employee Experience to strengthen workplace culture and enhance HR operations while leading efforts related to employee engagement, labor relations, and compliance.
CharityHomeless ShelterNon Profit
Responsibilities
Lead and implement a comprehensive employee experience strategy focused on building trust, improving morale, and strengthening organizational culture
Design and oversee employee engagement efforts, including surveys, listening sessions, stay interviews, and feedback mechanisms; translate findings into actionable improvement plans
Partner with leadership to identify and address systemic contributors to burnout, turnover, and disengagement
Develop and strengthen recognition, communication, and feedback systems that promote transparency, connection, and belonging
Serve as a visible, approachable, and credible resource for staff across roles and programs
Track, analyze, and report workforce health metrics (engagement, retention, turnover, equity indicators) to leadership and the Board
Serve as agency lead for employee relations and labor relations, including union communications, collective bargaining preparation and participation, and contract administration, as applicable
Partner with the Executive Director and legal counsel to prepare for and support collective bargaining processes
Support leaders and supervisors in understanding and applying labor agreements, management rights, and employee relations best practices
Maintain constructive, respectful relationships with employee representatives while upholding organizational sustainability and mission
Lead or support grievance processes, investigations, and conflict resolution efforts with consistency, fairness, and dignity
Lead and/or directly perform day-to-day HR operations, ensuring accuracy, compliance, and a positive employee experience
Oversee recruitment, hiring, onboarding, and orientation processes in partnership with leadership
Administer compensation, benefits, wage and salary programs, and HRIS systems; analyze data and recommend improvements
Ensure compliance with federal, state, and local employment laws, nonprofit regulations, licensing requirements, and funding standards
Develop, revise, and implement personnel policies and procedures aligned with best practices and organizational values
Oversee employee records, certifications, licensure, and compliance documentation
Manage workers’ compensation, unemployment claims, risk management programs, and employee safety reporting
Serve as a member of the Executive Leadership Team and contribute to agency-wide strategic planning
Partner with leadership to develop succession planning, workforce planning, and long-term talent strategies
Support leaders through change management, conflict, performance management, and difficult conversations
Lead or support training initiatives related to leadership development, supervision, compliance, equity, and organizational culture
Represent Ozone House to regulatory bodies, funders, and community partners as needed
Qualification
Required
Bachelor's degree in Human Resources, Business Administration, or related field required
Minimum of 6-8 years of progressive HR leadership experience
Supervisory and leadership experience required
Preferred
advanced degree preferred
SHRM-CP or SHRM-SCP certification preferred or willingness to obtain
Experience in nonprofit, human services, or similarly complex environments preferred
Demonstrated experience in employee relations, labor relations, unionized environments, or collective bargaining strongly preferred
Proven success leading culture change, building trust, and improving engagement in organizations experiencing transition
Benefits
BCBS health and vision options and dental insurance 90% employer paid for single employee coverage, 80% for family coverage
Retirement savings plan
Basic life insurance
Short and long-term disability coverage 100% employer paid
Health Savings Account
Dependent Care
Medical and Limited Purpose Flexible Spending Accounts
Generous paid time off plan
Company
Ozone House
Ozone House provides free shelter and support services to homeless youth aged between 10-20 and their families.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase