Safe Harbor Marinas · 16 hours ago
General Manager
Warwick, RI
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expSafe Harbor Marinas, LLC is the largest owner and operator of marinas in the world, committed to serving the vibrant boating community. The General Manager is responsible for all aspects of boatyard and marina management, ensuring exceptional customer service and directing the management team to meet financial goals and company initiatives.
BoatingCustomer ServiceFacilities Support ServicesMarine TechnologyMarine Transportation
Responsibilities
Lead day-to-day operations and management of the business
Demonstrate excellent customer service to Members and teammates alike
Supervise and train all marina teammates including coordinating training, mentoring and all onboarding activities
Manage maintenance work done throughout the facility to ensure safe and acceptable property and equipment, as well as esthetics appearance
Coordinates with Marketing team to manage slip and service sales in accordance with brand standards
Manage Member and guest relations effectively and handle escalated issues while working to meet goals associated with Net Promoter Score
Oversee the performance of maintenance on buildings, facilities, docks, lifts, equipment, member areas and grounds
Sustain and optimize profitability, performance and guest satisfaction
Establish and budget, proactively manage variances and work to create new profit centers
Supervise inventory control for parts and ship stores as required
Maintain positive relationships with tenants, contractors, and local authorities
Comply with all safety procedures OSHA, EPA, DEEP and Department of Labor rules and regulations
Support the management and execution of capital expenditure projects as needed
Work with HR team to hire, train and retain teammates according to established policies and procedures
Support corporate team in the onboarding process of new SHM marinas as needed
Other duties as assigned by Manager
Follow SHM Safety and Environmental rules and complete required related training
Wear proper personal protective equipment as required for the task or work area
Report all accidents, injuries, spills and near misses immediately
Qualification
Required
High school diploma or equivalent required
Ability to sit or stand for long periods of time
Ability to lift 25 pounds
Eagerness to engage in a growing, fast paced, and industry-leading company
Consistently treats others with dignity and respect
Genuinely serves others with humility and a positive attitude
Frequently demonstrates a bias toward action
Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders
Follows policies and procedures while seeking out new and better ways of accomplishing duties
Shows resolve and overcomes difficulties in a positive and productive manner
Provides responsive service to our teammates and members
Continuously puts forth the extra effort to accomplish duties
Develop sound conclusions and makes decisions based on analysis of data and understanding of the business
Works to build high performing teams while taking an interest in teammates' professional development
Organize, plan and manage teammates and processes efficiently
Unfailing commitment to continuous learning and growth
Acts with integrity and is open to feedback from all teammates
Willingly coaches teammates through change and leads all situations with positivity
Preferred
Associate or Bachelor's Degree preferred
5 years' relevant experience preferred including at least 2 years of experience in supervisory role
Proficient in Microsoft Office including Excel, Teams and Outlook
CMM certification preferred
Experience with budgets, salary administration, accounts payable, accounts receivable and slip leasing preferred
Benefits
Full Benefits Package Including 401(k) Plan
Orthodontic Coverage
Paid Time Off
Paid Holidays
Paid Parental Leave
Fertility Assistance
Relocation Opportunities
Paid Uniforms
Boating Discounts
Company
Safe Harbor Marinas
Safe Harbor Marinas is a marina owner and operator that offers customer service on a variety of coastal properties.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-02-24Acquired
Leadership Team
Baxter Underwood
CEO
Rebecca Knapp LeBlanc
Vice President, Partnerships and Sponsorships
Recent News
St Pete Catalyst
2025-11-15
Company data provided by crunchbase