Torrance Memorial · 12 hours ago
Secretary - BDC FT Days
Torrance, CA
Full-time
Onsite
New Grad, Entry Level
$24/hr - $32.95/hr
0+ years expTorrance Memorial is a healthcare provider seeking a Secretary for their BDC department. The role involves receiving patients and staff, scheduling procedures, and performing various clerical tasks to support the department's operations.
Health CareHospitalMedicalNon ProfitPrimary and Urgent Care
Responsibilities
Receives patients and staff in person and over the telephone
Schedules procedures and interprets procedures to patients
Performs a variety of general clerical work and performs related tasks as required
Demonstrates excellent customer service skills
Answers the telephone courteously within three rings, identifying self and department, routes calls, ascertains needs and takes accurate messages as appropriate
Schedules appointments in Cerner following department guidelines and protocols and demonstrates an understanding of the procedures being scheduled, the preparation and a basic knowledge of what the procedure will entail, and authorization requirements
Collects demographic, employment, and insurance information accurately and advises patients of admission/scheduling requirements and financial responsibilities, as needed
Resolves complaints and answers questions requiring a knowledge of specific departmental office procedures and general hospital procedures
Organizes other medical record documents using established systems
Types, files reports, and cross indexes and files records
Ensures all information for patient billing is accurate and complete
Exercises judgment in making decisions within a clearly established guideline
Sorts and distributes mail and delivers messages
Participates in hospital Performance Improvement activities using LEAN tools and techniques
Provides health care services in own job category all age groups
Demonstrates role in department specific patient safety
Assists patients with completing Release of Information and Request for Information forms
Calls patient to confirm next day’s appointments when necessary
Qualification
Required
Six months clerical experience
Alpha and numeric filing
Basic knowledge of medical terminology
Company
Torrance Memorial
Founded in 1925 by Jared Sidney and Helena Childs Torrance, Torrance Memorial Medical Center is a 443-bed, nonprofit medical center established to provide quality healthcare services predominantly to the residents of the South Bay, Peninsula and Harbor communities.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Larson
Senior Vice President Finance/Chief Financial Officer
Derek Berz, MHA, CMAC, FACHE
Senior Vice President, Chief Administrative Officer
Recent News
2025-02-15
Company data provided by crunchbase