St. Francis House · 1 day ago
Rapid Rehousing Program Manager
Boston, MA
Full-time
Onsite
Mid, Senior Level
$67K/yr - $74K/yr
5+ years expSt. Francis House is a social services organization focused on supporting vulnerable populations. The Rapid Rehousing Program Manager is responsible for overseeing the daily operations of the program, ensuring that formerly homeless individuals receive the necessary services to obtain and maintain permanent housing.
Health CareMedicalPublic SafetySocialWomen's
Responsibilities
Oversees the daily operations of the program to ensure that formerly homeless individuals are connected to all services and supports needed in order to obtain and maintain permanent housing and increase overall stabilization
Using a Housing First approach, guides a team of Housing Navigators and Case Managers assessing that all services provided adhere to program and agency expectations, develops program policies and guidelines; oversees program compliance with pertinent policies, laws, and regulations; measures program outcomes and deliverables; designs and creates various reports and tracking systems
Responds to inquiries from external organizations and agencies and ensures the program is developing and maintaining relationships with landlords
In conjunction with the Associate Director of Housing design, develops, and implements management practices and protocols of the Rapid Rehousing Program including but not limited to program guidelines, funding requirements and outcomes
Oversees the day-to-day management of program activities including client enrollments, creation of individualized housing navigation and housing stability plans, housing location, coordination of move-in assistance and provision of stabilization services, including linkages and referrals to appropriate service providers
Serves as first point of contact for housing navigation and case management staff, providing consistent supervision and constructive feedback to direct reports
Intervenes in escalated and/or severe crises needing a supervisor, balancing the need for safety for all involved. Seeks appropriate assistance from emergency services as needed
Ensures all client files, including electronic and paper, are accurate, up to date, and adhere to any government or agency documentation requirements
Establishes and monitors recordkeeping protocols, implementing program quality assurance practices regularly
Acts as the primary point of contact during monitoring visits by funders. Ensures all contract requirements are met
Completes reconciliation and distribution of checks to appropriate staff for distribution to landlords
Provides input on the creation of the annual program budget. Monitors all program costs and expenditures including rental and other financial assistance to ensure spending is on track and within budget. Submits monthly progress reports to AD of Housing
Works with AD of Housing to ensure timely reports are complete and available for agency leadership, funders and other stakeholders including but not limited to: Quarterly Performance Reports, Annual Performance Reports, Ad-hoc Reports, Board Report and Management Reports
Serves as liaison between the program, referral agencies, service agencies and other stakeholders and develop a positive relationship with community partners
Works collaboratively within the larger management and leadership teams at St. Francis House to provide integrated services that are aligned with agency priorities and values
Applies a Recovery Oriented, Person-Centered, and Trauma-Informed approach to the programming and supervision adopting key best practices such as Motivational Interviewing and Harm Reduction
Adheres to agency code of conduct
Performs other duties as assigned
Qualification
Required
Understanding of and firm commitment to the Housing First Model
Proven ability to provide high-quality supervision and staff support that provides appropriate recognition and constructive feedback, ensures clarity, fosters professional development and ensures accountability
Exceptional collaboration, communication, team-building skills and diplomacy
Ability to manage complex situations with patience, pacing, and consistency
Strong administrative and management skills, including excellent organizational and verbal/written communication skills
Excellent time management skills with a proven ability to meet deadlines
Ability to prioritize tasks and to delegate them appropriately
Proficient with Microsoft Office Suite or related software
Ability to function well in a fast-paced and stressful environment
Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach
Strong analytical and problem-solving skills
High School Diploma or Equivalency required
5 years' experience working in a direct care setting serving vulnerable populations required
At least one year of supervisory experience with demonstrated skills in staff coaching, team-building, and training required
Preferred
Further education in human services related field a plus
Experience with individuals experiencing homelessness or working in a housing search, placement, and stabilization case management program preferred
Knowledge of Boston Continuum of Care and Homeless Initiatives preferred
Lived experience with homelessness and/or recovery a plus
Bilingual in Spanish preferred
Company
St. Francis House
St. Francis House is a social welfare agency that provides medical and women development to workforce development services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Karen LaFrazia
President and CEO
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