Square · 1 day ago
Customer Success Advocate
United States
Full-time
Remote
Entry Level
$18.37/hr - $24.47/hr
1+ years expSquare is a company that provides integrated, omnichannel solutions to help sellers manage their businesses effectively. As a Customer Success Advocate, you will serve as the liaison for Square, addressing customer inquiries and proactively recommending solutions to enhance the customer experience. This role requires a commitment to continuous learning and adaptability in a fast-paced environment.
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Responsibilities
Spend up to 90% of your shift working with Square sellers by handling inbound phone calls and answering emails in a fast-paced environment
Apply product knowledge and exploratory support to guide Square sellers through our business ecosystem and local market trends. This includes discussing sellers needs and product offerings to help sellers start, run, and grow their business
Identify, document, and take ownership of customer issues. This will include reaching a resolution or escalating feature requests
Adhere to scheduled activities and optimizing support for Square sellers
Qualification
Required
1+ years of inbound and/or omni-channel customer service experience in related fields, such as: Customer Success, Hospitality, Retail, Saas Sales, or technical support
Demonstrated fluency in organizational, analytical, written, and verbal communication skills, with valued experience in customer service, technical proficiency, or troubleshooting
Ability to provide tailored solutions for customers via phone and email support
Eagerness to learn about new products, features, and industry trends. You excel in environments where products are constantly evolving and are committed to keeping up-to-date with Square's changing product ecosystem
The ability to turn around challenging issues through de-escalation and problem solving
Located within 50 miles of Scottsdale, AZ, St. Louis, MO, or Atlanta, GA
Availability to work flexible hours as part of a rotating schedule (mornings, evenings, and holidays)
Benefits
Remote work
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning
Company
Square
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square.
1001-5000 employees
H1B Sponsorship
Square has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (257)
2024 (253)
2023 (260)
2022 (297)
Funding
Current Stage
Public CompanyTotal Funding
$4.8BKey Investors
GICKleiner PerkinsSequoia Capital
2025-08-13Post Ipo Debt· $2.2B
2024-05-06Post Ipo Debt· $2B
2023-01-11Post Ipo Equity
Leadership Team
Camille Vergara
Product Manager
Conor Delahunty
Product Manager
Recent News
2026-01-22
2026-01-20
Company data provided by crunchbase