ASPCA · 5 hours ago
Veterinary Practice Assistant Director
LA Metro Area
Full-time
Onsite
Lead/Staff, Director/Executive
$102K/yr - $107K/yr
3+ years expASPCA is a leading animal welfare organization dedicated to providing veterinary care to underserved communities. The Veterinary Practice Assistant Director will oversee the Community Veterinary Clinic, ensuring high-quality patient care, team leadership, and outstanding client experiences while managing financial and administrative functions.
AssociationNon ProfitPetVeterinary
Responsibilities
Communicate effectively with the Clinic Director and the Regional Management Team to execute the department’s strategy and achieve the clinic’s impact goals
Directly supervise Patient Liaison team members and fill in as needed to support front desk
Help ensure efficient workflows and high-quality service from the front door, through high volume surgery and appointments to optimize the clinic’s impact
Be a consistent and visible presence 'on the floor' to answer questions, make timely operational and staffing adjustments, offer support, receive/give feedback, lend a hand, and foster commitment to ASPCA’s mission
Make day-to-day operational decisions in alignment with CM department priorities: Team, Animals, Clients, Operational efficiency
Support a culture of kindness, respect, belonging, high performance and teamwork through regular 1:1s, recognition, supervision, developmental coaching, performance evaluation and fun
Foster open, 2-way communication with CVC team members to ensure they have timely, relevant information to succeed, understand the why behind decisions, feel heard and empowered to give input
In lockstep with the Director, lead change management in the clinic – champion technological and process changes – to help the clinic operate more efficiently
Support staff development by engaging in career conversations, connecting them with professional development opportunities
Assist in recruiting, hiring, onboarding and training new team members
Effectively manage clinic in the Director’s absence
Deliver and model superior client experience and patient care for every client, every animal, every day
Provide support in escalated client situations, including intervening directly to de-escalate, listen, apologize and problem-solve
Oversee financial & administrative functions at the CVC, including cash management & daily reconciliation, expense reporting, supply procurement, payroll processing, medical records accuracy
Create and publish staff schedules to ensure smooth operations, within budget, and optimal service delivery
Ensure all staff adhere to all time and attendance guidelines & state and local labor laws regarding overtime, rest and meal breaks
Maintain a safe and healthy workplace for all staff, clients and animals: comply with all OSHA regulations and ASPCA safety guidelines, support a culture of safety and injury/incident awareness and prevention
In Director’s absence, monitor inclement weather and emergency events that may impact CVC operations; partner with regional leadership to prepare and execute plans to prioritize safety for people and patients in our care
Prioritize gentle animal handling for patients by ensuring Fear Free® techniques are practiced consistently with patients in care to minimize fear, anxiety and stress
And Fear Free® certifications are obtained by all staff
Work effectively with inter-agency partners – generally animal welfare groups or municipal animal services agencies – to achieve ASPCA priorities in the region
Represent the ASPCA and CM’s work to external partners as needed, including facility tours, media appearances or donor events
Coordinate and support community outreach as needed
Qualification
Required
Highly motivated self-starter capable of providing leadership and support to complex, high-volume clinic
Strong written and verbal communication skills; ability to communicate effectively with clients and colleagues
Ability to build and maintain positive and productive relationships with internal and external stakeholders
Excellent time management skills with the ability to respond to shifting priorities
Ability to coach others by providing clear feedback and expectations
Readily able to work with animals who are behaviorally and/or medically compromised; support staff in humane euthanasia situations
Fear Free® Shelter certification is required within 60 days of hire
Ability to exemplify ASPCA's core values and behavioral competencies
High school diploma, GED, or equivalent professional experience required
Minimum of 3 years of professional work experience within one or a combination of the following fields is required: veterinary industry, animal welfare, healthcare and/or operations or business management, or other similar experience in a related field
Minimum of 2 years managing direct reports required
English (required)
Preferred
Minimum of 1 year managing a veterinary clinic, veterinary animal hospital, or managing a similar environment strongly preferred
Experience managing managers a plus
Operational management experience, including scheduling, and managing operating expenses, preferred
Spanish language skills strongly preferred; other languages a plus
Benefits
Paid vacation time to relax
Paid sick time to heal
Ten paid holidays to observe
Paid personal time to celebrate what and when you like
Medical, dental, and vision insurance
Pre-tax dependent care and health flexible spending accounts (FSAs)
401(k) plan with generous employer contributions beginning after one year of service
Employer-paid life and long-term disability insurance and more
Company
ASPCA
The ASPCA (The American Society for the Prevention of Cruelty to Animals) is the first animal welfare organization established in North America and serves as the nation’s leading voice for animals.
501-1000 employees
H1B Sponsorship
ASPCA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.2M2023-02-10Grant· $0.15M
2022-10-04Grant· $0.05M
Leadership Team
M
Matt Bershadker
President and CEO
B
Beverly Jones
Senior Vice President and Chief Legal Officer
Recent News
Morningstar.com
2025-12-26
2025-09-30
Company data provided by crunchbase