DKKD Staffing · 5 days ago
IT Systems Support Specialist
Santa Clarita, CA
Full-time
Onsite
Mid Level
$27/hr - $32/hr
4+ years expDKKD Staffing is seeking an IT Systems Support Specialist to support their long-time healthcare client. The role involves performing AS400 administrator functions and providing help desk support to solve customer problems and ensure seamless IT operations.
RecruitingService IndustryStaffing Agency
No H1B
U.S. Citizen OnlyHiring Manager
Diane "Di" Krehbiel - Delson
Responsibilities
Perform routine AS400 processes such as daily, weekly, and monthly backups including tape rotation
Ensure tapes are loaded and rotated internally and externally per company policy
Upon request, acquire and prepare tapes for data recovery
Support onsite and vendor resources when applying patches and upgrades or troubleshooting / addressing Mimix-related upgrades or issues
Perform, monitor, and support Magellan 30-1 and MediCal 40-1 transmissions
Provide on-demand reports
Set up file permissions and monitoring by L-Par
Set up account permissions and perform table maintenance for access types
Monitor scheduling and submitting of jobs
Other AS400-support tasks as required by management
Provide Tier 1 and Tier 2 level support for all end users including hardware, software, and access
Assist users with system lockouts, onboarding and offboarding processes, including deploying and collecting hardware as needed
Diagnose & document complex technical problems escalated from Level 1 support
Assist with the installation, configuration, and maintenance of computer systems and peripherals
Manage user accounts, permissions, and access rights across various systems
Build and maintain knowledge of all user-facing systems to ensure a high level of support
Maintain and perform system updates, patches, and software installations
Document and track support requests and resolutions using the Fresh Service ticketing system
Collaborate with other IT team members to identify and implement solutions to recurring issues
Responsible for maintaining currency of Help Desk ticketing system and ensuring timely closure of all incidents and service requests, including performing root cause analysis
Build proficiency in Fresh Service reporting and host rotating weekly Help Desk metrics reviews. Be inquisitive and actively participate during these reviews in problem identification and resolution brainstorming – we want your opinion!
Monitor and test all conference room components and functionalities at all sites on a frequent basis
Maintain mobility device currency for OS and security updates via MDM services, including upgrades
Qualification
Required
4+ years' hands-on experience with AS400 tasks and processes as defined in Accountabilities
4 years' experience performing support for Help Desk Windows PC related issues including, but not limited to system installation, configuration, communication, maintenance upgrade and replacement
Strong knowledge of PCs running Windows 11, MS Office O365, Microsoft Exchange, Basic Networking, and other applications
Strong problem-solving skills on Windows applications, remote connectivity issues, and Single Sign-On
Ability to work independently and as part of a team
Practical problem solving and solid troubleshooting skills are a must
Ability to handle multiple tasks in a fast-paced environment
Works well with others in a team-oriented environment
Excellent communication and white glove customer service skills
Detail oriented in documentation and record keeping, ensuring information is accurate and up to date
CITIZENSHIP REQUIRED: US Citizen or Permanent/ Legal Resident Green Card only
Preferred
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus
Benefits
Medical, Dental and Vision (Eligible first day of employment)
Flexible Spending Account
Life & Disability Insurance
401(k) with Company Match
Vacation and Sick Days
Paid Holidays
Education Assistance
Employee Referral Program
Company
DKKD Staffing
DKKD Staffing specializes in management, technology, staffing, and recruiting.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase