Vantage Specialty Chemicals · 16 hours ago
Customer Service Lead - Pittsburgh, PA
Pittsburgh, PA
Full-time
Hybrid
Entry, Mid Level
$52K/yr - $78K/yr
2+ years expVantage Specialty Chemicals is a dynamic people-centered organization seeking a Customer Service Lead to provide best-in-class customer support. The role involves managing key customer accounts, ensuring a seamless customer experience, and collaborating with Sales and Operations to enhance customer satisfaction and retention.
Chemicals
Responsibilities
Prepare and monitor management indicators for respective Account Align Team (AAT) and customer base
Align Customer Service Strategy with AAT Strategy. Proactively communicate with customers and maintain strong communication channels internally and externally
Partner with Customer Care Representatives (CSRs)to guarantee Achievement of SLA‘s
Proactively engage with customers to secure advance purchase orders, ensuring timely product availability and providing updates on any changes in inventory or delivery timelines
Monitor and identify customer behavior patterns (e.g. delayed orders, inactivity), and communicate actionable insights to reduce order abandonment and improve customer retention
Identify gaps in customer care processes and partner with customer experience team to resolve. Propose action plans based on customer satisfaction survey results and partner with leadership and the team in plan execution.Establish self as the customer care subject matter expert for the assigned AAT, being a resource to the business and customer. Team members
Proactively partner with AAT leadership to ensure best in class customer satisfaction
Ensure communication of AAT strategy is conveyed to CSRs
Manage order entry, order tracking and order allocation, for assigned accounts, ensuring no delays, partial orders or errors
Qualification
Required
2–3 years of experience in Inside Sales, Sales, or Customer Service/Customer Care
Bachelor's degree in Engineering, Business, or a related field required; a degree in Chemical Engineering is strongly preferred
Excellent verbal and written communication skills
Strong critical thinking skills, understanding when escalation is necessary
Strong problem-solving and analytical reasoning skills
Ability to work under pressure and successfully handle multiple priorities
Leader in promoting an engaging work environment
Utilizes data (KPIs) to drive business results
Experience with international team
Preferred
A degree in Chemical Engineering is strongly preferred
Benefits
Medical, HSA, dental, vision
Life and AD&D insurance
Accident, hospital indemnity and critical illness insurance
Short- and long-term disability
EAP, identity theft protection
Paid time off, Parental Leave
401(k) with company match
Company
Vantage Specialty Chemicals
Vantage delivers natural solutions that enhance our customers' technical performance and marketing success.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Debbie Itter
Executive & Site Manager and EA to CEO
Mark Valentino
Chief Financial Officer
Recent News
2025-09-19
2025-09-15
Vantage Specialty Chemicals
2025-08-21
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