EOS Hospitality · 8 hours ago
Assistant Front Office Manager
Key West, FL
Full-time
Onsite
Entry, Mid Level
2+ years expEOS Hospitality is seeking an Assistant Front Office Manager to join their award-winning team at Ocean's Edge, a stunning resort on Stock Island. This role involves overseeing the operations of the Front Office Department, leading a team to ensure high service standards and guest satisfaction.
Hospitality
Responsibilities
Greet, check-in, and check-out guests at the Front Desk in a friendly, efficient, and courteous manner, adhering to company, hotel, and brand standards
Assist with scheduling, hiring, and training front desk employees as needed
Monitor, coach, and evaluate the performance of guest service representatives and night auditors
Respond promptly to guest inquiries regarding hotel services, facilities, restaurants, transportation, entertainment, and operating hours
Resolve guest challenges promptly, taking appropriate action to ensure 100% guest satisfaction
Build rapport with distinguished visitors; escort guests to their rooms, make welfare calls, and encourage feedback throughout their stay
Promote and maintain guest programs and special promotions
Accurately gather all necessary information when taking room reservations and adhere to the rate-quoting process
Follow all cash handling and credit policies meticulously
Ensure the timely and accurate delivery of packages, mail, and messages to guests and meeting rooms
Use proper two-way radio and phone etiquette when communicating with fellow employees
Fully understand and operate all relevant aspects of the Front Desk computer system
Perform all tasks and duties outlined in the shift checklist efficiently and on time
Complete bucket checks, room rate verification reports, and housekeeping reports
Balance and prepare individual paperwork for shift closure in accordance with hotel standards
Maintain a clean and organized work area
Assist guests with safe deposit box inquiries
Review the Front Office log daily for any relevant updates
Stay informed about current rates, packages, special promotions, and restricted dates
Stay familiar with all in-house groups and their requirements
Be knowledgeable about emergency procedures and assist when necessary
Fill in and support coworkers as needed to ensure the smooth operation of the department
Perform additional duties, special assignments, and projects as directed by management
Qualification
Required
Ability to attend to guests, associates, and management in an attentive, friendly, courteous, and service-oriented manner. Strong customer service, written, and verbal communication skills are essential
Maintain a warm and friendly demeanor at all times
Must be able to communicate in English (speak, read, write) to effectively perform the duties of the job
Ability to listen, understand, and address concerns raised by employees and guests
Must be able to multitask, delegate, and prioritize to meet deadlines
Must attend all required meetings and training sessions
Ability to comprehend and apply complex information from various sources to achieve goals
Must maintain confidentiality of sensitive information
Must show initiative, including anticipating guest and operational needs
Maintain high standards of personal appearance and grooming, including wearing the proper uniform, attire, and nametag
Comply with company, hotel, and brand standards to encourage safe and efficient hotel operations
Must be able to maintain attendance and punctuality standards and be flexible to work varying schedules, including evenings, weekends, holidays, and extended hours as needed
High School diploma/GED or equivalent education/experience is required
At least 2 years of front desk supervision experience required
Proficiency in Microsoft Office and hotel property management systems is required
Ability to stand, walk, lift, and perform manual tasks throughout the shift
Exert up to 50 pounds of force and lift up to 50 pounds occasionally
Visual acuity for preparing data and ensuring work quality
Preferred
Experience in a hotel or related field is preferred
Benefits
Medical, Dental and Vision Insurance programs
Vacation/Holiday benefits
Supplemental, Spousal and Child Life Insurance
Short and Long-Term Disability
401(k) Savings Plan with matching funds
Discounts through our Hotel Room Discount programs
Company
EOS Hospitality
EOS Hospitality is a full-service management company that operates a portfolio of 50+ thoughtfully selected hotels and resorts across the United States.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Simon Mais
Chief Operating Officer
Company data provided by crunchbase