Marriott International · 1 day ago
FLEX Manager, MDS Media
Bethesda, MD
Full-time
Hybrid
Entry, Mid Level
$34.90/hr - $43.36/hr
2+ years expMarriott International is the world’s largest hotel company, and they are seeking a FLEX Manager for their MDS Media team. This role involves strategizing, planning, and coordinating media-focused programs and services to meet hotel objectives while ensuring successful execution of campaigns and maintaining client satisfaction.
LeisureTourismTravel
Responsibilities
Delivers against all aspects of the PLUS Media Management program, ~40 hotels across the highest-paid media program tier. This includes:
Ensures effective client communication
Schedules and leads all client calls throughout the program period
Collects information from hotels regarding needs and expectations and answers questions about the program, digital channels, and Marriott initiatives
Ensures appropriate documentation is delivered throughout program engagement
Monitors the impact of the program versus goals and proactively communicates with clients about the need for changes in strategic direction
Manages program deliverables within expected timelines
Coordinates with the operations team, client services team, and relevant external stakeholders to guarantee all program deliverables are executed on time
Review all client deliverables to ensure that they are on strategy and meet quality expectations
Establishes digital key performance indicators (KPIs) and adjusts program strategy and tactics based on client needs
Develops customized recommendations to hotel stakeholders to guide funding, budget, and strategy to meet property goals
Identifies and deploys resources required to execute program tactics and coordinates with product teams to resolve or escalate performance issues
Serves as a discipline knowledge expert on the MDS team for custom media client consultation and media campaign account management
Works with hotel POCs interested in building custom media campaigns in paid search, paid social, display or other digital marketing channels
In conjunction with Media Operations, presents proposals to client based on their needs and budgets
Manage day-to-day relationship with our teams internally and externally to provide direction that is clear and based on concrete rationale
Proactively solve issues to ensure consistently breakthrough, relevant, consumer-centric creative
Manages processes and quality of work for all paid media related tactics that support the overarching Brand, Global Media & Digital Media strategies
Monitors and shares performance and implements processes or tools to improve team client engagement efficiencies to meet overarching goals
Analyzes results and reports on progress
Monitors program results and business goals monthly, exercising critical and analytical thinking of results
Presents monthly reports to illustrate the impact of PLUS marketing initiatives and program tactics across various online verticals
Schedules and leads monthly meetings with clients to communicate program results; provides insights and answers questions about hotel performance in the respective digital channels
Proactively looks for opportunities and makes recommendations for additional opportunities to enhance the service provided to the client
Answers hotel/owner questions
Maintains client satisfaction and retention
Meets goals as defined by client satisfaction surveys and annual renewal targets
Ensures consistency in service throughout the program agreement and when hotels are due for renewal, solicits re-enrollment
Works with the internal Operations team to guarantee program tactics are executed on time and at a high quality
Provides feedback to improve work processes and systems that support program execution continually
Solicit feedback from properties to ensure program tactics meet their needs and demands
Assists in successfully onboarding and training new employees
Actively participates and engages in internal and external special projects to broaden skill set
Engages in frequent communication with the Digital Services team through established platforms
Establishes and maintains complete and up-to-date information on all properties’ status and performance
Supports department-wide efforts to improve Digital Service culture and work environment
Attends training and conferences to increase subject matter expertise and deepen skills
Actively seeks out opportunities to learn more about the digital industry
Attends and participates in all relevant internal and external meetings
Informs, updates, and provides information to managers and co-workers in a timely manner
Presents ideas, expectations, and information in a concise, organized manner
Uses problem-solving methodology for decision-making and follow-up
Maintains positive working relations with internal customers and department managers
Manages time effectively and conducts activities in an organized manner
Performs other reasonable duties as assigned by the manager
Qualification
Required
2-4+ years experience in an online agency or related client services position is required, or equivalent experience
2-4+ years experience in implementing digital strategies or equivalent experience
BS/BA degree in marketing or related field or equivalent experience/certification
Proven track record in digital paid media and/or digital marketing systems
Solid working knowledge of and experience in online marketing channels, including but not limited to SEO, paid media, retargeting, merchandising, email marketing, social media marketing, and content marketing
Attention to detail, high energy
Project Management skills with the ability to manage multiple projects simultaneously
Strong Client Services approach
Effective presentation skills
Ability to analyze data across multiple reporting sources and create presentations detailing trends, projections, performance, etc
Proficient in Microsoft Office (Excel, Word, PowerPoint)
Demonstrates self-confidence, energy and enthusiasm
Effective written and oral communication skills, including presentations
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)
Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues
Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences
Reading Comprehension – Understands written sentences and paragraphs in work-related documents
Writing - Communicates effectively in writing as appropriate for the needs of the audience
Benefits
401(k) plan
Stock purchase plan
Discounts at Marriott properties
Commuter benefits
Employee assistance plan
Childcare discounts
Coverage for medical
Dental
Vision
Health care flexible spending account
Dependent care flexible spending account
Life insurance
Disability insurance
Accident insurance
Adoption expense reimbursements
Paid parental leave
Paid sick leave
0.0384 PTO balance for every hour worked
Minimum of 9 holidays annually
Company
Marriott International
Marriott International, Inc.
10001+ employees
H1B Sponsorship
Marriott International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (84)
2023 (97)
2022 (77)
2021 (37)
2020 (58)
Funding
Current Stage
Late StageLeadership Team
Anthony Capuano
Chief Executive Officer
Naveen Manga
Global Chief Technology Officer
Recent News
IndiaTimes
2025-11-12
2025-11-09
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