Regency Management Services, LLC · 8 hours ago
Sales Manager
Forestville, MD
Full-time
Onsite
Mid Level
$150/wk - $150/wkRegency Management Services is seeking a Sales Manager to oversee daily sales operations and motivate the sales team to achieve performance goals. The role involves customer engagement, training and development, inventory management, performance analysis, and ensuring compliance with company policies.
Retail
Responsibilities
Oversee daily sales operations, ensuring targets are met or exceeded
Motivate and lead the sales team to achieve individual and collective sales goals
Conduct all Manager on Duty (MOD) functions during the General Manager’s absence
Provide exceptional customer service by assisting Guests in selecting furniture that meets their needs
Build and maintain strong relationships with customers to encourage repeat business
Train new sales associates in product knowledge, sales techniques, and customer service best practices
Conduct ongoing training sessions to enhance team performance and product knowledge
Coach Retail Sales Associates as needed
Get involved in sales to meet or exceed daily sales goals
Ensure all Retail Sales Associates are following selling best practice and are using all required tools and materials
Monitor inventory levels and coordinate with the General Manager to ensure optimal stock levels
Assist in visual merchandising to create appealing displays that attract customers
Ensure all Retail Sales Associates are creating a welcoming environment for our customers and peers
Analyze sales data and performance metrics to identify trends and areas for improvement
Prepare regular reports on sales performance for General Manager review
Have a full understanding of commission structure for the sales team and help Retail Sales Associates gain understanding of how to maximize their weekly and monthly performance
Create learning plans that help maximize performance verbally and in writing
Get involved in new Retail Sales Associates’ sales and those underperforming to minimize and eliminate missed draw negatives
Ensure all team players understand commission payout and conduct weekly and monthly coaching sessions to increase clarity
Collaborate with the sales team to implement promotions and sales campaigns
Provide feedback on customer preferences to inform future marketing strategies
Address customer complaints and issues promptly and effectively to ensure satisfaction
Resolve conflicts within the sales team to maintain a positive working environment
Ensure all sales activities comply with company policies and legal regulations
Maintain knowledge of industry trends and competitor activities to stay competitive
Attend all virtual Sleep Coach meetings
Maintaining the mattress gallery per the mattress gallery standards and schematics
Assisting RSAs in transitioning Guests to the bedding gallery through a second touch if the associate was unable to do so on their own
Take bedding Tos to assist in closing bedding sales
Conducting in-store training and scrimmaging with RSAs in the bedding gallery during downtime to improve performance
Conducting weekly one-on-one coaching using the bedding coaching log
Clearance out dropped and discontinued bedding and accessories
Ensure correct posters are in the 3-tiered stands and POP (tent cards & hang tags) are current
Keeps the backroom clear of dropped/discontinued mattresses, bases, foundations and drop ship sleep accessories
Ensure all RSAs are informed of new bedding promotions and trained on the monthly Bedding Cheat Sheet
Certify all RSAs in the Bedding Sales process
Assist with store operations during peak times including store display recovery, general housekeeping outside to inside, managing the cash register, and ensuring workload is optimized in all departments during General Manager’s absence
Participate in special events or promotions to enhance store visibility and customer engagement
Additional duties may be assigned as the need for the business changes
Must pass all required certifications and have a full understanding of our selling operations
Have a full understanding of all our policies and best practices
Sales etiquette must be exemplified when collaborating with Guests, peers, and Retail Sales Associates
Be in sales rotation as an active Retail Sales Associate
The Sleep Coach will not lose their place in the sales rotation while they are assisting other associates with a TO or assisting with other managerial responsibilities. If they become UP and their turn is passed while they are away performing manager duties, they may come back to the list in the First/Up position
Meet weekly and monthly sales goals
Must meet all the minimum weekly and monthly sales KPIs
Get involved in other Retail Sales Associate sales as needed to optimize store sales goal
You cannot split sales with other Retail Sales Associates, without the written approval of the Regional Manager
You cannot discount your own sales without approval from your General Manager or Regional Manager. If a violation occurs, loss of commission will result
Qualification
Required
Must pass all required certifications and have a full understanding of our selling operations
Have a full understanding of all our policies and best practices
Sales etiquette must be exemplified when collaborating with Guests, peers, and Retail Sales Associates
Be in sales rotation as an active Retail Sales Associate
Meet weekly and monthly sales goals
Must meet all the minimum weekly and monthly sales KPIs
Get involved in other Retail Sales Associate sales as needed to optimize store sales goal
You cannot split sales with other Retail Sales Associates, without the written approval of the Regional Manager
You cannot discount your own sales without approval from your General Manager or Regional Manager
Must be certified in the following areas: Huddles, Scrimmages, Sales Check Out Process, Strive for 5, Coaching RSAs, Onboarding Process new RSAs & Bedding Sales Process
A minimum of $25,000 in written volume, 17% Bedding, 5% Protection and 41% EGM on their personal sales per pay period
Benefits
Monthly Store Bonus: 25% of the GM incentive when the store achieves and exceeds its budgeted goal
R Guide Program: Eligible for incentive at a maximum payout of $300 / pay period.
Company
Regency Management Services, LLC
Regency Management Services (RMS) is family owned, and the fastest growing furniture dealer in the United States.
Founded in 1999Brandywine, Maryland, US
1001-5000 employeesFunding
Current Stage
Late StageLeadership Team
Genelee Pena
HR Business Partner/Corporate Recruiter
Jon Wickre
Human Resources Business Partner
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