Uber · 14 hours ago
Head of People Operations US & C
San Francisco, CA
Full-time
Onsite
Director/Executive
$149K/yr - $165K/yr
7+ years expUber is a leading technology company, and they are seeking a Head of People Operations US & C to shape and execute the People Operations strategy within the region. The role involves leading a high-performing team, ensuring operational excellence, and driving innovation to deliver a world-class employee experience.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Manage, motivate, and coach a regional team across Tier 2 service delivery, ensuring consistent, high-quality support for all employees
Translate the global People Operations strategy into actionable plans, aligning with regional business needs and employee expectations
Oversee all aspects of service delivery 2, ensuring service levels are met or exceeded, and addressing issues efficiently and in line with organizational policies and local regulations
Analyze regional service data to identify trends, pinpoint areas for improvement, and drive continuous optimization of service delivery
Champion a seamless and integrated experience across all tiers and regions of People Operations ensuring solutions are delivered with an employee-first mindset
Promote the adoption of AI and other innovative technologies to enhance simple, easy and intuitive experiences while empowering the team with intelligent solutions for complex inquiries
Lead regional and global process improvement initiatives to enhance efficiency, optimize resource allocation, and deliver exceptional service quality
Partner closely with Centers of Expertise (COEs) and People Partners to align service delivery with broader HR strategies and local business needs
Develop influential relationships with internal stakeholders across the region to deliver solutions that drive organizational success and employee satisfaction
Collaborate effectively with global People Operations leaders to ensure consistency and alignment in service delivery across regions
Attract, develop, and retain a high-performing team, fostering a culture of excellence, accountability, and continuous learning
Provide regular coaching, feedback, and development opportunities to team members, investing in their growth and career progression
Qualification
Required
Bachelor's degree in Human Resources, Business Administration, or a related field
7+ years of progressive leadership experience, with a significant focus on shared services, HR operations or equivalent
Proven success in managing Tier 1 and/or 2 People Services functions, ideally within a global, matrixed environment
Preferred
Demonstrated expertise in HRIS systems, with a strong preference for Oracle HCM experience
Ability to create and operationalize a customer-centric vision, achieving buy-in and collaboration across multiple regional teams
Proven leadership experience, including building, developing, and inspiring high-performing teams in a regional context
Strong focus on employee development and a track record of fostering a culture of accountability and innovation
Comprehensive understanding of HR Shared Services models and best practices, with specific knowledge of HR regulations and practices
Benefits
Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
Eligible for various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
2026-01-25
Hindu Business Line
2026-01-24
2026-01-24
Company data provided by crunchbase