Paladin Technologies · 8 hours ago
Program Manager RHS
Michigan City, IN
Full-time
Onsite
Mid, Senior LevelPaladin Inc is a company dedicated to providing high-quality support for individuals with disabilities. The Program Manager is responsible for ensuring that participants’ needs are met across various areas, managing staff, and promoting a culture of continuous improvement within the organization.
Information ServicesInformation Technology
Responsibilities
Maintains a positive and enthusiastic attitude
Ensures service operations, processes and staff practices promote maximum participation of the individuals receiving services
Leads the development of staff in relation to identifying and understanding client needs
Promotes a culture of continuous improvement among staff by establishing quality systems and processes that are established and adhered to properly
Be available on an on-call basis as appropriate; will work with other residential supervisors, case managers and respite manager to develop on-call strategies
Monitor key performance indicators and business plan objectives
Manages the forecasting, establishment and maintenance of appropriate staffing structures and levels to meet service delivery requirements
Promotes the work of Paladin and the needs of persons with disabilities through attendance at various community events, and develops appropriate networks within the wider community
Supervises assigned staff positions, enforces agency policies and procedures, and conducts performance evaluations
Attends necessary meetings, in-services, and professional development activities
Responsible for making sure that all required program staff and volunteer training is completed based on all applicable standards, guidelines and agency requirements by approved trainers
Coordinates and communicates services with appropriate agency staff, external agency. Works closely with assigned Program Managers to insure proper service delivery
Follows all agency policies and procedures regarding the use and release of confidential information and confidential protected health information
Complies with Paladin human resource and fiscal policies, Employee Handbook, county, state and federal laws and regulations as they relate to Paladin, Inc
Shall perform any other job related function as assigned
Ensures the atmosphere is therapeutic provides optimal growth for individuals, and preserves individuals dignity and self-worth
Schedule, lead, and participate in interdisciplinary team meetings, while assuring continuity between services
Ensure timely reporting is completed for internal/external reportable incidents
Ensures timely and thorough communication in regard to participants care with interdisciplinary team
Maintains up to date records and reports and general case management procedures in compliance with funding sources, CARF, and agency requirements
Develops and implements individualized program plans (ISP’s) with each consumer assigned a case load
Communicates directly with families, guardians, case managers/service coordinators in a manner that encourages the continued growth and happiness of participants
Promotes a positive, cooperative relationship with day programs or other support services
Assures proper implementation of participants’ plan including but not limited to (dietary, high risk, behavioral etc.)
Monitors participants financials by regularly checking participants’ cash on hand, bank statements, and coordinate individuals spend down as appropriate
Works closely with eligibility specialist to ensure ongoing benefits are maintained including but not limited to (Medicaid, social security, etc.)
Verbally report, investigate, complete written reports and follow up on all aspects of individual abuse, neglect, exploitation cases with prescribed time frames
Know and assure implementation of all organization policies and procedures
Ensure accessibility to staff as needed to provide guidance and instruction
Ensure employees are adequately trained on an as needed basis in all areas of program implementation including but not limited to (client specific, financials, medication administration, program specific, etc.)
Complete disciplinary action and termination actions of program staff in consultation with supervisor and Human Resources Department
Provide thorough, complete, and timely on-site orientation to new employees
Provide coaching and development of all employees
Monitor staff development and conditions of employment (including agency wide trainings and various compliance items
Monitor and audit employee time reports in accordance with payroll deadlines. Authorize overtime and mileage expense for employees within assigned budgets. Approve time cards while assuring accuracy of pay and benefit category
Develop and implement core schedules for employees according to the needs of individual and requirements of the program. If unable to find adequate staff to fill a shift, program manager may need to perform direct support professional responsibilities
Conducts annual and as needed performance evaluations
Ensure timely completion of job duties
Effectively contributes to problem solving and developing new processes and procedures, in response to changing customer service expectations and system wide goals
Effectively communicates to staff and customers verbally and in writing
Effectively contributes to the work and success of the team
Report, acknowledge, and resolve complaints from outside contacts
Effectively uses the following equipment: Laptops, desktops, or other computer equipment, Printer, copier, fax, scanner, etc., Mobile Devices, External storage devices
Effectively learns and uses integrated library software, Microsoft Office Suite, google apps for work, open source office software, and Active Directory
Effectively uses the internet
Effective learns and uses email
Effectively learns and uses social media and apps as appropriate
While performing the duties of this job, the employee is regularly required to use hands to: handle or feel objects, tools, or controls; reach with hands and arms; talk or hear; smell. The employee is occasionally required to sit, stand, walk, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally life and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. The employee must be able to perceive, initiate, or respond to fire alarms, warning sirens, and telephone system all call messages in a calm, rational manner, making sure that the other employs and patron are safe and out of the building
While performing the duties of this job, the employee may be exposed to room temperature changes
While performing the duties of this job, the employee may be exposed to noise levels that are low to moderate
Strong communication skills (both written and oral)
Ability to independently organize time and duties to conduct the daily, weekly and monthly responsibilities of residential services
Ability to synthesize data in client records to develop and implement appropriate and relevant habilitation plans and work adjustment training techniques
Ability to communicate effectively and persuasively (verbally and in writing) with a wide range of stakeholders
Basic computer skills
Ability to analyze data, program related issues and needs to facilitate planning and staff and program development
Ability to work with a variety of individuals and agencies to effectively and efficiently coordinate services
Work with minimal supervision
Ability to handle multiple tasks and/or demands of one’s time from others
Ability to work as a team member to facilitate service delivery
Patience and diplomacy when dealing with difficult clients, staff, and other agencies
Ability to handle stress
Ability to train staff in their various job duties
Qualification
Required
Direct supervisory experience within a residential setting for persons with disabilities required
Strong communication skills (both written and oral)
Ability to independently organize time and duties to conduct the daily, weekly and monthly responsibilities of residential services
Ability to synthesize data in client records to develop and implement appropriate and relevant habilitation plans and work adjustment training techniques
Ability to communicate effectively and persuasively (verbally and in writing) with a wide range of stakeholders
Basic computer skills
Ability to analyze data, program related issues and needs to facilitate planning and staff and program development
Ability to work with a variety of individuals and agencies to effectively and efficiently coordinate services
Work with minimal supervision
Ability to handle multiple tasks and/or demands of one's time from others
Ability to work as a team member to facilitate service delivery
Patience and diplomacy when dealing with difficult clients, staff, and other agencies
Ability to handle stress
Ability to train staff in their various job duties
Preferred
Bachelor's Degree in rehabilitation, social service or humanities, preferred
Company
Paladin Technologies
Paladin Technologies designs and deploys sophisticated integrated systems technology and infrastructure across Canada.
Founded in 1991
1001-5000 employees
H1B Sponsorship
Paladin Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2023-07-05Acquired
Leadership Team
Deanna VanHout
Partner Program Manager
Recent News
2025-10-02
2025-06-16
2025-06-05
Company data provided by crunchbase