InterCare Community Health Network · 1 day ago
IT Support Specialist
Bangor, MI
Full-time
Onsite
Entry, Mid Level
$23.46/hr - $32.16/hr
2+ years expInterCare Community Health Network is a Federally Qualified Health Center aiming to provide equal access to quality health care. They are seeking an IT Support Specialist responsible for providing technical assistance and support related to computer systems, hardware, and software, ensuring the efficient operation of the organization’s IT infrastructure.
CommunitiesDentalHealth CareInsuranceMedical
Responsibilities
Provide first-level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route, and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem-solving processes
Follow up with customers, provide feedback, and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation, and closure of issues
Recommend procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products, and services
Qualification
Required
Associate's degree in Information Technology, Computer Science, or a related field
Minimum of 2 years of experience in IT support or a similar role
Proven experience in troubleshooting hardware and software issues
Experience with network administration and support
Strong problem-solving skills and the ability to think critically
Excellent communication skills, both verbal and written
Proficiency in operating systems such as Windows and macOS
Ability to manage and prioritize multiple tasks efficiently
Strong customer service orientation and ability to work well in a team environment
Knowledge of cybersecurity principles and practices
Ability to work under pressure and adapt to changing environments
Preferred
Bachelor's degree in Information Technology, Computer Science, or a related field
Familiarity with healthcare IT systems
Benefits
Vacation/personal paid time off
Sick time
10 paid holidays
Tuition reimbursement program
Medical
Prescription
Dental
Vision
Life insurance
Short term and long term disability insurance
Company
InterCare Community Health Network
InterCare Community Health Network provides medical, dental, behavioral, health care services as well as insurance and telehealth services.
201-500 employees
H1B Sponsorship
InterCare Community Health Network has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Stephanie Smith, CPA
Chief Financial Officer
Michael Fusko
Chief Information Officer / VP of Information Systems and Technology
Company data provided by crunchbase