Tata Consultancy Services · 12 hours ago
CYARA Tester
Detroit, MI
Full-time
Onsite
Mid Level
$85K/yr - $95K/yr
4+ years expTata Consultancy Services is seeking a CYARA Tester to join their team. The role involves designing, developing, and executing automated test scripts for IVR systems while ensuring performance and reliability through thorough testing and troubleshooting.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Design, develop, execute and maintain automated test scripts for the IVR system
Verify and validate performance and reliability of the IVR system
Develop and document test plans
Work closely with the development team to ensure defects are closed timely manner
Develop, maintain, and execute CYRA automated test scripts
Build automated suites for regression, smoke, and functional testing
Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS
Analyze CYRA reports and troubleshoot failures
Test CXone Studio/Architect IVR flows, routing strategies, queues & skills
Validate call recording triggers across CXone and Genesys Cloud
Identify: Call drops, Latency, IVR delay, Queue buildup, System bottlenecks
Load & Performance Testing
Use CYRA or external tools to generate high-volume call simulations
Experience in voice load testing using tools like CYRA, Hammer, or custom call generators
Ability to simulate concurrent calls and track system performance
Prepare test scenarios, test cases, and reusable scripts
Perform E2E customer journey testing for voice & digital channels
IVR platform testing by Cyara and Python/JavaScript for test automation
Good understanding of Software Testing Lifecycle (STLC)
Knowledge of contact center platforms: NICE CXone, Genesys, Cisco UCCE / UCCX
Qualification
Required
Minimum 4 years of experience in contact center related technologies and experience in testing any IVR platform (manual and Cyara)
Good understanding of below contact center concepts: IVR, Bots, Routing, CTI, Agent Desktop, Dialers, WFM
Design, develop, execute and maintain automated test scripts for the IVR system
Verify and validate performance and reliability of the IVR system
Good understanding of Cyara Velocity, Cruncher and Pulse modules
Develop and document test plans
Work closely with the development team to ensure defects are closed timely manner
Strong analytical, problem-solving and Troubleshooting skills
Excellent communication skills and should work directly with customers/vendor
Develop, maintain, and execute CYRA automated test scripts
Build automated suites for regression, smoke, and functional testing
Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS
Analyze CYRA reports and troubleshoot failures
Test CXone Studio/Architect IVR flows, routing strategies, queues & skills
Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks
Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations
Experience in voice load testing using tools like CYRA, Hammer, or custom call generators
Ability to simulate concurrent calls and track system performance
Prepare test scenarios, test cases, and reusable scripts
Perform E2E customer journey testing for voice & digital channels
IVR platform testing by Cyara and Python/JavaScript for test automation
Good understanding of Software Testing Lifecycle (STLC)
Knowledge of contact center platforms: NICE CXone, Genesys, Cisco UCCE / UCCX
BACHELOR OF COMPUTER SCIENCE
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
2026-01-25
Business Standard India
2026-01-25
Company data provided by crunchbase