State of Wisconsin · 2 days ago
LTE Natural Resources Customer Service Representative (Janesville)
Janesville, WI
Part-time
Onsite
New Grad, Entry Level
$21.59/hr - $21.59/hrThe State of Wisconsin is dedicated to preserving and enhancing the natural resources of Wisconsin. They are hiring an LTE Customer Service Representative responsible for processing boat registrations, providing customer support, and ensuring quality assurance in vehicle transactions.
AssociationNon Profit
No H1B
Responsibilities
Process applications consistent with statute, administrative rules, and policies and procedures
Validate vehicle and ownership information. Validate supporting documentation for requirements, accuracy, and proper signature
Proficiently use business systems to review applications and requests to determine whether discrepancies exist. Review and evaluate vehicle documents to determine whether they satisfy requirements and advise customers on resolving discrepancies. Maintain an advanced understanding of system errors, processing work-a-rounds, and department policies to efficiently manage title and registration records
Determine correct fees through review and application of appropriate fee schedules
Respond to Assistance Requests from CS staff, inquiries from dealerships or customers; research problems and provide guidance
Advise staff and customers on how to register recreational vehicles that require additional document such as affidavits, liens, trusts, and missing titles. Process registration transactions of this nature when intervention is required
Assist transferred and newly hired staff in becoming proficient in registration processing
Audit registration transactions completed by CSR staff
Remove transactions that are incorrect or incomplete. Re-enter transactions correctly, prepare product(s) for customer and inform customer why a product was re-issued
Recover any products issued in error
Other duties as directed by supervisor
Qualification
Required
Excellent attention to detail
Excellent customer service and communication skills
Ability to exercise good judgment in handling customer inquiries
Experience working with computers and navigating web applications
Ability to apply business rules to different situations and make sound decisions
Preferred
Excellent organizational skills
Ability to plan daily activity and self-motivate
Problem-solving skills with good judgment in handling varied situations
Company
State of Wisconsin
The State of Wisconsin is a U.S. state located in the north-central United States, in the Midwest and Great Lakes regions.
Founded in 1848
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Christian Albouras, MBA
Deputy Administrator (Chief Operations Officer), Division of Early Care and Education
Drew Hanson
Partnerships Liaison
Recent News
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