Loudoun County Government · 9 hours ago
Civil Division Supervisor
Leesburg, VA
Full-time
Onsite
Mid, Senior Level
2+ years expLoudoun County Government has been recognized as one of Forbes' 2025 Best Large Employers, showcasing its commitment to employee satisfaction and public service. The Civil Division Supervisor will supervise operations and staff, ensure proper data management, and provide excellent customer service while adhering to regulations and policies.
Government Administration
Responsibilities
Supervises program resources; assesses program effectiveness, efficiency, outcomes, and quality; defines goals, objectives, and performance measures for programs; ensures services are provided within standards of applicable regulations, policies and procedures; and identifies opportunities to improve service delivery or documentation
Prepares reports and statistics regarding the Civil Section, accounts for service fees, cash funds, and receipts
Supervises staff, manages staff performance in accordance with county and Human Resources policies. Provides regular feedback, completes appraisals of performance, ensures staff adhere to all applicable policies and procedures of the department and of the county. Ensure staff is trained and certifications are current
Trains Records Office staff. Conducts and documents training with staff of the Records Office. Assists citizens and various legal professionals with transactions. Handles complaints from customers presented in person, over the phone and in writing. Provides solutions to complex customer service issues pertaining to proper filings, fees, policies and procedures. Addresses and responds to customer service surveys
Acts as liaison with the Circuit Court Judicial staff to ensure the docket needs of the judges are met
May perform other essential job functions specific to the position and department assignment
Qualification
Required
Bachelor's Degree in related field
two (2) years of records management or related experience
equivalent combination of education and experience
supervises operations and assigned staff
investigates and resolves employee disputes
trains new staff
ensures proper entering and auditing of data into the appropriate automated records systems
ensures staff provides positive customer service
emphasizes proper handling of paperwork
submits statistical reports
processes Subpoena Duces Tucums, expungements, and Freedom of Information Act (FOIA) requests
annually destroys records per guidelines
prepares reports and statistics regarding the Civil Section
accounts for service fees, cash funds, and receipts
manages staff performance in accordance with county and Human Resources policies
provides regular feedback
completes appraisals of performance
ensures staff adhere to all applicable policies and procedures of the department and of the county
ensures staff is trained and certifications are current
conducts and documents training with staff of the Records Office
assists citizens and various legal professionals with transactions
handles complaints from customers presented in person, over the phone and in writing
provides solutions to complex customer service issues pertaining to proper filings, fees, policies and procedures
addresses and responds to customer service surveys
acts as liaison with the Circuit Court Judicial staff to ensure the docket needs of the judges are met
Preferred
one (1) year of lead or supervisory experience
Certified Virginia Master Deputy Clerk
Virginia Paralegal Certification
Continuing education as a Master Deputy Clerk (once certified) is required
Company
Loudoun County Government
Loudoun County Government is an organization of individuals who choose to dedicate talent, education, and experience to make a difference.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Buddy Rizer
Executive Director of Economic Development - Executive Director/Secretary - Economic Dev. Authority
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